0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Information Technology ▪ Quality Assurance  

Well-rounded and energetic professional with 12+years experience seeks new challenge and opportunity to apply consummate skills in IT Project Management or Quality Assurance.

♦ Key areas of Expertise ♦

   Project Management

   Strategic Planning/Scheduling

   Product & Process Design

   Quality Control

   Quality Assurance Metrics

   Software/Hardware Engineering

   System Design & Development

   System Implementation

   Test Strategies & Framework

   Strategic Marketing

   Data Analysis & Documentation

   Desktop Support/Trouble Shooting

   SOA/Production Support

   Budget Management

   Personnel Management

   Leadership & Training

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Professional Profile                                                         

  4+ years experience managing quality assurance and system implementation including the entire System Development Life Cycle; 6 years of hands-on software testing

  Escalate business development through innovative initiatives and marketing strategies which increase productivity, quality, and revenue growth; exceed goals and expectations

  Organized and detail-oriented; engineer, analyze, test, implement, support, and maintain new products, processes, systems, and applications; expertise in manual and automated test strategies

  Dedicated with superior project management skills; direct multiple teams, departments and functions; utilize strategic planning, maintain schedules and timelines, manage budgets, and purchase and maintain equipment and PC/Network environments

  Self-motivated leader with exceptional personnel management qualities; successfully recruit, train, and evaluate team players

  Communicate technical and complex information easily and concisely; write and develop new standards and best practices, and design templates

  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, customized business system solutions

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Employment History                                                          

Senior Manager Applications                                                                                       02/2010 C Present

Maximus ▪ Reston, VA                                                                                                                            

   Boost business development by managing a test team for the Health Care Enrollment System; efficiently gather requirements from various locations into one centralized area

   Key player in coordinating test strategy; define hardware requirements, research software needed for implementation, and enhance defect and test case management processes

   Skillfully document information on how to write test cases, and map them to requirement and application design documents; design templates utilized in multiple projects

   Maximize efficiency by improving bug tracking system and reducing deterioration; enable management to accurately track the life cycle of the defect

Bearing Point ▪ Mclean, VA                                                                                          02/2007 C 12/2009

Senior IT Manager                                                                                                        01/2008 C 12/2009

   Launched a process improvement initiative; reduced process time by 50% and produced cost savings of $100K monthly

   Essential team member who directed implementation of two large projects for internal IT infrastructure; successfully managed manual and automated testing efforts for desktop and web based applications

   Developed new product lines and integration of new technologies into business plan; decreased product defects by enhancing procedures for firmware and software development

   Escalated business by improving competitive market position; reduced product costs, accelerated delivery of new features, and increased overall product quality

   Increased time-to-market for embedded software by 25%

   Reduced expenses by 35%, improved performance, and increased reliability; led hardware/software redesign of access control system

   Conducted analysis of Profit and Loss data; selected programs with greatest financial viability

   Demonstrated superior leadership and personnel management qualities

   Supervised all desktop support and applications in the field

   Effectively planned and scheduled projects; maintained product specifications

   Directed human resources, recruitment, training, and performance reviews

   Ensured regulatory compliance

   Skillfully managed budget of $3M

Quality Assurance Manager                                                                                          02/2007 C 01/2008

   Exhibited exceptional project management skills; oversaw manual and automated testing, and technical writing to validate .Net products

   Successfully established a custom software development lifecycle (SDLC)

   Coordinated set-up of Quality Center and all of its components along with Quick Test Professional (QTP); implemented Quality Assurance metrics for senior management

   Efficiently designed and implemented metrology and computer lab resources; purchased and maintained equipment and PC/Network environment

 

America Online, Inc ▪ Ashburn, VA                                                                               07/1999 C 02/2007

Quality Assurance Lead                                                                                                08/2004 C 02/2007

   Demonstrated excellent personnel management qualities; directed 14 Quality Assurance engineers situated in the USA, China, and India, and various external vendors

   Participated in QA team recruitment; managed goals and objectives of global team

   Analyzed designs for new features; identified feature gaps

   Improved process development, and created test framework

   Developed test plans and requirements

   Key member who assisted in defining and managing an application integration and readiness plan, process, and testing strategy

   Proficiently aided in development of multiple IT infrastructure projects, software deployments, and process implementations

   Analyzed application conversion/certification issues for clients; coordinated schedules

Senior Quality Assurance Engineer                                                                              01/2002 C 08/2004

   Served as Lead QA Engineer on multiple projects; coordinated with developers

   Served as Test Lead who designed standards and best practices to be utilized across the test organization; coached team in test plan and test case writing, bug writing and investigations, specification review, candidate interviewing, and overall QA process

   Initiated testing and deployment of new products; collaborated with vendors to troubleshoot software, identify bugs, and request revisions

   Vital member who improved product quality and provided user support; assisted in client registration and retention efforts

   Commenced implementation of new QA standards for maintaining test environment

   Ensured quality of AOL software for international markets; designed detailed test cases for AOL products

   Demonstrated excellent leadership skills; mentored new employees and provided training

Software Quality Assurance Engineer                                                                           07/1999 C 01/2002

   Skillfully managed and tested seven web based products; defined product requirements and ensured proper function and content

   Boosted business development through testing of localized client software; analyzed and documented status of products in test, bug trends, postponed bugs, and eminent progress

   Efficiently managed bug-fixes and defect resolution; conducted testing and regression analysis via manual test cases

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Previous Employment                                                        

Quality Assurance Engineer, Coresoft Inc. ▪ Mclean, VA                                                10/1998 C 07/1999

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Computer/Technical Skills                                              

Operating Systems:         Windows 95/98/2000, Windows NT 4.0, UNIX, and Mac

Databases:                      Oracle and Access

Tools:                             Expertise in evaluation, selection, installation and training of automated testing tools

Load Runner, WinRunner, Quality Test Pro (QTP), Clear Case, Clear Quest, Test Director, Vantive, Remedy

Languages:                     SQL, PL/SQL, Perl, Active Server Pages, Visual Basic, C, C++, Front Page, Developer 2000, and HTML

Other:                              Microsoft Project, PowerPoint, Word, Excel, Outlook and Visio

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Education & Professional Development                       

Yale School of Management Certificate Program                                                                            DATE

Yale University ▪ New Haven, CT

 

Programming Applications in Client Server Technology Certificate                                                DATE

Coresoft Corporation ▪ Vienna, VA

 

Bachelor of Commerce                                                                                                                   DATE

Delhi University ▪ New Delhi, India

 

Additional Training

   Test Director

   Quick Test Professional from Mercury Interactive

   SQL Administration