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yyyyyy x. yyyyyy

xxx-xxx-xxxx •



quality-focused, enthusiastic administrative professional specializing in providing world-class customer service, managing high-volume billing / collections, directing data / records processing, and supporting diverse business teams eager to offer 21 years experience and academic development toward optimizing an employer s success.



profile of qualifications


         top-performer who makes decisions to reflect positively on business productivity and corporate well-being.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         excellent communicator who successfully interfaces with all levels of business representatives and clientele.

         integral team player who plans, prioritizes, and manages administrative tasks within deadline-driven environments.



key areas of expertise


insurance processes             charge / payment posting            cpt coding                            medicaid / medicare

administrative support        client / customer relations         audit / expense reports          quality team supervision

data / files management     billing / collections processes       daily reports development      business communications



professional synopsis


         applied dynamic administrative support talents toward directing all insurance billing to include posting charges / payments, balancing daily / monthly reports, and performing cpt coding as necessary to ensure seamless business processes.

         contributed strong communication skills toward interfacing among clientele to resolve critical accounts in collections.

         optimized data management efforts by entering daily information and performing at above-average productivity levels.

         proactively supported company in sustaining and developing business by building / maintaining key client relationships.

         utilized broad scope of industry and supplemental medicaid, medicare, workers compensation, and managed care knowledge toward promptly handling customer requests and resolving key business challenges.

         demonstrated solid leadership abilities toward supervising a 5-member team in delivering high-quality guest relations.



professional experience


insurance clerk, care health services, west palm beach, fl                                                            2004 c 2009

insurance clerk, children s hematology & oncology, west palm beach, fl                                  2003 c 2004

collections clerk, osi collections services, inc., lakeland, fl                                                       1996 c 2002

data entry clerk, ctl distributing, mulberry, fl                                                                                     1996

insurance clerk, professional medical billing associates, bartow, fl                                           1994 c 1996

guest relations, glades hotel corporation, belle glade, fl                                                         1989 c 1994



education & professional development


business management (in progress)                                                                                  ashworth university

licensed claims adjuster                                                                         association of property & casualty

marketing management coursework                                                            florida metropolitan university

medical coding / billing coursework                                                                                      andon college



excellent references provided upon request


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