yyyyyy x. yyyyyy
xxx-xxx-xxxx • firstname.lastname@example.org
quality-focused, enthusiastic administrative professional specializing in providing world-class customer service, managing high-volume billing / collections, directing data / records processing, and supporting diverse business teams eager to offer 21 years experience and academic development toward optimizing an employer s success.
profile of qualifications
top-performer who makes decisions to reflect positively on business productivity and corporate well-being.
integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.
excellent communicator who successfully interfaces with all levels of business representatives and clientele.
integral team player who plans, prioritizes, and manages administrative tasks within deadline-driven environments.
key areas of expertise
insurance processes charge / payment posting cpt coding medicaid / medicare
administrative support client / customer relations audit / expense reports quality team supervision
data / files management billing / collections processes daily reports development business communications
applied dynamic administrative support talents toward directing all insurance billing to include posting charges / payments, balancing daily / monthly reports, and performing cpt coding as necessary to ensure seamless business processes.
contributed strong communication skills toward interfacing among clientele to resolve critical accounts in collections.
optimized data management efforts by entering daily information and performing at above-average productivity levels.
proactively supported company in sustaining and developing business by building / maintaining key client relationships.
utilized broad scope of industry and supplemental medicaid, medicare, workers compensation, and managed care knowledge toward promptly handling customer requests and resolving key business challenges.
demonstrated solid leadership abilities toward supervising a 5-member team in delivering high-quality guest relations.
insurance clerk, care health services, west palm beach, fl 2004 c 2009
insurance clerk, children s hematology & oncology, west palm beach, fl 2003 c 2004
collections clerk, osi collections services, inc., lakeland, fl 1996 c 2002
data entry clerk, ctl distributing, mulberry, fl 1996
insurance clerk, professional medical billing associates, bartow, fl 1994 c 1996
guest relations, glades hotel corporation, belle glade, fl 1989 c 1994
education & professional development
business management (in progress) ashworth university
licensed claims adjuster association of property & casualty
marketing management coursework florida metropolitan university
medical coding / billing coursework andon college
excellent references provided upon request
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