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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






productive team player eager to contribute dynamic managerial, operations, administration, leadership and communications skills in a customer service role, actively supporting a progressive company in maximizing operational performance.




career profile

ø  b.s., management science.

ø  solid experience in all phases of customer service operations.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  well organized multi-tasker.

ø  outstanding communications and presentation capacity.

ø  expertise in all facets of effective customer service.

ø  proficient in advanced business software applications including ms office suite and internet.

ø  demonstrated competence in client issue resolution.

ø  strong capacity in task prioritization.

ø  solid team player and contributor.

ø  competency in supervision, mentoring, training and personnel development.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  excellent capacity in problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  deliver outstanding administrative support on a consistent basis.

ø  highly responsible and ethical.



professional experience

donald f. lapenna associates, inc., clark, nj                                                                             2007 - present


       retained to deliver exceptional levels of customer service.

       achieve outstanding customer satisfaction on a consistent basis.

       process customized client documentation ensuring accuracy and timeliness.

       track and monitor all client activity in agency automation system (ams).


chartermac mortgage capital corporation, jersey city, nj                                                                2004 - 2007


       recruited to perform loan insurance analysis.

       attained highest levels of accuracy, timeliness and policy compliance.

       managed documentation to ensure achievement of client requirements.

       administered a/r process.



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yyyyyy x. yyyyyy

page two




commerce insurance service, randolph, nj                                                                                     2003 - 2004

customer service representative

       tasked to aid account managers in development and management of new business.

       delivered client customer service in accordance with organizational standards.

       utilized and maintained agency management system (sagitta).


marsh & mclennan, morristown, nj                                                                                                 2001 - 2003

client manager

       brought into organization to facilitate sales and customer service for commercial accounts.

       conducted cost analysis and client risk management.




earlier background

prior to 2001, served as customer service representative, new jersey manufacturer s insurance company, parsippany, nj, and licensed insurance producer, state farm insurance, hillside, nj.  in these assignments processed customer claims, enforced policies, originated documentation, sold financial products and delivered exceptional client service.





kane university, union, nj

bachelor of science, management science, 2004


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