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Yyyyyy x. yyyyyy                             0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            


Highly proficient, quality-focused professional eager to contribute dynamic client servicing, communication and team-building skills toward actively supporting a progressive organization in optimizing performance




Ø  Offer approximately 4 years progressive experience in the banking industry, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully trains, develops and mentors top-performing teams committed to providing superior service.

Ø  Dynamic negotiation, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

Ø  Fluent in Spanish.


Professional Experience                                                                               


BankAtlantic - Miami, FL                                                                                                2004-2008        

Personal Banking Specialist


  Recognized by senior management as the Top Seller in account sales.

  Contributed solid banking expertise and dynamic interpersonal relation skills in handling customer transactions and opening accounts, loans, and wire transfers.

  Exhibited leadership qualities in mentoring and training new employees; educated them on handling various transactions.

  Proficiently executed cash auditing and ATM management, with strong focus on optimizing efficiency and productivity.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


Old Navy - Miami, FL                                                                                                     2002-2004

Customer Service Representative


  Achieved Top Seller status and relied upon by management and team members for quick problem-solving abilities.

  Applied strong organizational and analytical talents toward cash handling, selling merchandise, and organizing and stocking departments.




Bachelors in Elementary Education (In Progress) - Florida International University (Miami, FL), 2004-Present


Technical Skills                                                                                              


MS Office programs, including Word, Excel, and Outlook




Yyyyyy x. yyyyyy                             0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive banking processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have solid experience in customer service, sales, and banking, assuming increasing levels of responsibility.  


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy




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