yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

details-focused technical support specialist eager to offer comprehensive employment background, as well wide-ranging technical proficiencies and solid customer service, toward maximizing an employer s success.

 

profile of qualifications

 

         top performer who excels in all facets of hardware support to optimize operations, including offering talents in data / records management, regulatory compliance, calibration / verification, and quality control testing.

         ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure clinical / lab environments.

         excellent communicator who seamlessly interfaces among it teams, healthcare staff, patients, and the public.

         fluent in spanish and english.

 

professional synopsis

 

technical support specialist dimension hardware

 

        utilized broad scope of it knowledge toward providing telephone technical support to personnel within laboratories using siemens / dade behring chemistry analyzers to ensure seamless operational efforts.

        expertly handled all document calls and related issues for the fda and other regulatory agencies, along with recording and / or updating comprehensive data to provide histories relevant to instruments and systems.

        contributed strong communication skills toward liaising among customers in a courteous, helpful manner.

        increased knowledge in all areas by gaining extensive lab training in dimension maintenance and repair.

 

medical laboratory technician

 

        managed all technical aspects of a blood bank using ortho gel system, including participating in core type and screen, antibody / antigen testing and identification, general chemistry, hematology, and coagulation training.

        performed full range of calibrations and quality control on instruments, and handled data entry in meditech.

 

medical laboratory technician (traveling / temporary)

 

        performed basic phlebotomy, blood bank (e.g. tube method, type, screen), chemistry / immunoassay, and hematology activities, along with optimizing healthcare efficiency by inputting results and data into meditech.

        handled all calibration / verification and quality control of analyzers on a daily, weekly, and monthly basis.

 

systems development scientist

 

        supported the development of new immunoassay analyzers while interfacing among key systems engineers.

        executed verification plans integrating instrumental components and subsystems and validation protocols for testing precision, method correlation, analytical, and functional sensitivity samples for 40+ different assays.

        validated calibrations, and provided routine maintenance on multiple instruments and platforms.

        performed quality control testing on materials, and verified data by acceptance criteria.

        recorded documentation in instrument log books, check lists, and notebooks.

 

resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

professional synopsis (continued)

 

        performed solutions-focused maintenance, calibration, daily controls, and start up / shut down of equipment to accurately provide specimen operations pertaining to phlebotomy, urinalysis, hematology, and chemistry.

        input patient data and test results, interpreted results, and reported panic results to physicians.

 

additional operations management, technical, and customer service roles held prior to 2005

 

education, professional development & certification

 

associate of applied science in medical laboratory technology                                           hibbing community college

 

certified medical laboratory technician (mlt)                                                   american society for clinical pathology

 

phone doctor training / certificate                                                                                       siemens healthcare diagnostics

customer excellence optimization training / certificate                                                 siemens healthcare diagnostics

 

excellent references provided upon request