xxx-xxx-xxxx yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
yyyyyy x. yyyyyy
productive, quality-oriented professional with extensive accounting/financial expertise, eager to contribute dynamic management, business development and client servicing skills toward actively supporting a progressive organization in optimizing performance as a key staff member.
ø offer extensive experience in accounting/finance and banking, with comprehensive operations management background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
security bank - alpharetta, ga. 2006-2008
contributed solid financial expertise in proficiently handling general ledger account reconciliation, accounts payable and bond accounting.
relied upon to lend knowledge and experience in supporting the setup and maintenance for internet banking, bill pay & cash management services, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.
steered ach processing including originations, notice of change, returns and corrections according to ach rules and regulations, with strong focus on optimizing productivity, efficiency and performance.
applied detail orientation and analytical abilities toward monitoring daily reports including ach returns and corrections, ach prenotices, large dollar transactions, excessive withdrawals, & death notifications.
suntrust bank - alpharetta, ga. 2004-2006
teller coordinator (2006)
exhibited solid leadership qualities in performing lead teller functions; spearheaded staffing, training and performance evaluation of tellers.
strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
conducted comprehensive review and analysis of daily operations in order to identify sales referral opportunities and make appropriate referrals.
actively mentored, motivated and led new hires, playing a solid role in supporting the development of top-performing team members.
effectively planned, coordinated and facilitated operational functions supporting enterprise-wide operations to maximize productivity; handled transaction approvals, cash control, branch security, and internal control.
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financial services representative (fsr3) (2004-2006)
maintained full accountability for store operations including cash handling, customer service, wire transfers and retention, while ensuring strict adherence to bank policies and procedures.
proficiently developed and executed sales strategies including analyzing customer profiles to meet customer needs and identify new relationships and referral opportunities.
successfully contributed to business development by using proactive telephone prospecting techniques to generate new customers.
play it again sports, incorporated - roswell, ga. 1998-2002
store manager (2000-2002)
oversaw inventory management, daily/weekly bookkeeping, personnel development and scheduling/payroll.
boosted gross sales by 38% and overall margin by 2% in the first year.
applied sharp business acumen and leadership skills toward supporting daily operations, leading to company being listed as one of winmark corporation's top "comeback" stores for 2001.
spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and merchandising.
assistant manager - gainesville, fl (1998-2000)
directly led a 10-member sales staff and created various spreadsheet programs for a franchise of 19 locations.
generated a substantial amount of recovered revenue by initiating and implementing a procedure to organize/inventory all damaged or wrongly shipped merchandise.
instrumental member of a team that implemented procedures, winning the store "top gross margin" within the franchise in 1999.
supported the accurate monitoring and recording of all administrative functions of store operations.
bachelor of science in psychology - university of florida (gainesville, fl)
associate of arts in psychology - santa fe community college (gainesville, fl)
college accounting & principles of banking - american bankers association
financial services representative, teller, consumer lending, fair lending, account analysis, bank security, product knowledge workshop, customer service, bsa-ofac, compliance, retention & relationship management, cra & check fraud.
microsoft excel, jack henry/silverlake, tbb connect, & yellow hammer fraud detection, word, outlook express & powerpoint.
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