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yyyyyy x. yyyyyy

600 w gladstone ave., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance



ø  offer ten years of progressive information technology experience, with expertise in systems administration, analysis, and helpdesk support

ø  efficiently assess and respond to client-specific needs; escalate tickets and create, execute, troubleshoot, and document complex technological solutions and processes

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings

ø  train users and provide 1st, 2nd, and 3rd level technical support for network, production area, product application, erp, telecommunications, and end user issues

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms on systems equipment, services and outsourced projects

ø  ensure sarbanes-oxley it relating to document tracking, data security, procurement ,and asset management

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

ø  bilingual in spanish/english


~ technical proficiencies ~

operating systems: windows 3.1, 1995-1998, windows me, windows nt 4.0 server/workstation, windows 2000-2003 pro/advanced, linux, vista, dos 6.22, fedora 9/redhat enterprise, sun solaris 10


software & applications: ms office 1997-2007, ms exchange 5.5-2003, pos credit card system, pc anywhere, backup exec, trend, symantec ghost, citrix, blackberry enterprise, smarterm, labelview, sharepoint, visual manufacturing (erp), gerber (accumark), catia, autocad, solid works 3d software


protocols: dhcp, dns, wins, pop3, smtp, tcp/ip, ftp


hardware & peripherals: routers, switches, plotters, pbx systems (avaya), cabling, zip drives, printers, video systems, scanners, fiber optics, projectors, tape backups, video conferencing systems,  optical storage, laptops, servers, pcs, label printers, digital phones, wireless connectors (tcp/ip,voip), bar code scanners, laser cutters (lectra,gerber), pix firewalls, pdas, blackberry devices


professional experience                

bae systems/safariland inc., insert location                                                                                          8/03 c present

helpdesk technical supporter/network administrator/systems analyst

  • in recognition of superior performance, steadily progressed within company to attain position entrusted with performing a broad range of information technology and operational management responsibilities for three international locations; consistently achieve outstanding levels of client satisfaction
  • supervise and support all departments of two large manufacturing facilities; respond to specialized needs of r&d, production and manufacturing, and busy customer service departments; offer hands-on assistance and travel to tijuana location weekly
  • effectively perform and oversee daily helpdesk duties  as well as providing technical support for company executives; maintain and upgrade telecommunications and voip systems; add, remove, and determine access levels for users as appropriate; modify erp system and collaborate with interdepartmental personnel to coordinate changes
  • install, configure, maintain, and resolve issues with servers, pcs, laptops, blackberry devices, cellular phones, e-mail to fax, and other systems to ensure minimal downtime; run daily backups, archive files, and recover critical data
  • develop and manage budgets, negotiate vendor contracts and oversee procurement, direct inventory maintenance, and implement change control strategies


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yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2


continental federal credit union, el segundo, ca                                                                                  3/01 c 8/03   

systems administrator                                        

  • successfully oversaw all aspects of lan/wan 2000 server environment with 16 servers supporting more than  100 users in five remote locations nationwide; assisted end users with routine issues and necessary modifications
  • executed administrative functions including virus prevention, detection, and removal; performance monitoring and enhancement; data backups; and logging and tracking responsibilities
  • accurately assessed hardware and software requirements to develop improvement plans; researched, identified, and negotiated with vendors to obtain maximum value


~ military background ~

united states marine corp. (3rd marine division), okinawa, japan                                                             12/98 c 1/00

sr. desktop supporter/coordinator                               

         provided helpdesk phone, remote, and onsite hardware/software support for more than 1000 u.s. military personnel stationed throughout asia pacific region; conducted user trainings on proper utilization and preventive maintenance

         tested, installed, configured, and maintained components of military command, control, communication, and intelligence computer systems

  • oversaw eight-member support team; developed and implemented safety and security procedures; planned workflow



mt. san antonio college, walnut, ca                                                                                    anticipated graduation 2009

studies toward associate s degree in computer information systems, database management


~ professional development ~

microsoft certified systems administrator 2003 (mcsa)                                                                                   2008

cisco certified network associate (ccna)                                                                                                        2008

microsoft certified professional (mcp), computer education institute                                                                2001

a+ (comptia certified computer technician), net 10 technologies                                                                  2001

network + (comptia certified network technician), computer education institute                                             2001

network technician training program, net 10 technologies                                                                             2000

pc hardware/software repair program, net 10 technologies                                                                            2000                      


~ military training ~

financial management certification, marine corps institute, quantico va                                                          1998
corporals leadership course, the basic school, quantico va                                                             1998
fundamentals of marine corps leadership, marine corps institute, quantico va                                               1998


yyyyyy x. yyyyyy

600 w gladstone ave., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in systems and network administration and analysis, plus an extensive background in customer service, help desk, and support.  i excel at planning, installing, configuring, maintaining, monitoring, and troubleshooting a diverse range of networks.  my dynamic communication skills along with my strong technical aptitude have consistently proven instrumental in my success at efficiently identifying and resolving potential issues, thereby minimizing downtime for critical, 24/7 networks.  additionally, i am highly effective at responding to client-specific needs.  to complement this background, i offer significant professional training and certification.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.





yyyyyy x. yyyyyy

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