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yyyyyy x. yyyyyy    

0000 xxxxxx xxxx , xxxx , xxxxx 00000




career objective                              


award-winning, results-oriented systems administrator seeking to leverage extensive expertise in support of organization s productivity and connectivity needs.




ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of help desk, desktop support, networking infrastructure, systems administration, and system architecture functions.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous projects with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.


technical proficiencies


mcsa 2000 certification, n+ certification, a+ certification


servers, workstations, remote terminals, remote administration, environmental management, power solutions, network and patch infrastructure


microsoft office suite (word, excel, powerpoint, outlook, access), active directory, gpos, clustering, sharepoint, scripting, enterprise antivirus


windows (xp, 2000, server 2000/2003/2008), unix, linux


dhcp, dns, iis, ias





  received chief s award for outstanding technical performance in service of u.s. air force.


professional experience                


etelecare global solutions-phoenix, az                                                                             2004 to 2009

systems engineer (2007 to 2009)

  performed strategic assessments of new and emerging technologies to determine feasibility of implementation for optimization of cost control and functionality.

  conceptualized and launched key enterprise solutions to encourage new business growth and remediation and conducted all testing and approval to ensure compliance with federal and organization-wide regulations.

  assumed accountability for team management throughout entirety of project lifecycles and troubleshot all associated hardware and software systems; collaborated with intra-agency engineering and vendor support groups to streamline processes.


systems administrator (2004 to 2007)

  structured builds for 2 data centers and two, 650-seat call centers, including all post-implementation administration, troubleshooting, maintenance, and updating.

  formulated and executed server deployments ensuring optimal performance during all augmentations and minimal downtime or disruptions.

  leveraged expertise in active directory functions, altiris management, and antivirus software to engage all aspects of project lifecycle and deliver results within or under established timelines.


u.s. air force-tyndall air force base, fl & nellis air force base, nv                                 2001 to 2004

network support technician (2002 to 2004)

  delivered comprehensive network installation and support services, accommodating wide range of connectivity needs, including can/wan, telecommunications, voip, and additional communications.

  maintained all software and hardware structural elements within network systems and investigated and resolved disruptions between environments.


help desk technician (2002) / workgroup manager (2001 to 2002)

  assessed diverse array of end user needs related to remote access, backups, file storage, web, firewall, domain controllers, exchange servers, and hardware and successfully resolved nearly all issues, operating in some instances with zero budget.

  supported squadron functions through management and maintenance of sever farm that improved connectivity and data processing.


education & activities                     


vendor training-phoenix, az, denver, co, & salt lake city, ut

completed training in blade logic, commvault, and altiris


keesler air force base-ms

completed ccaf, communications-computer systems operations specialist course






























yyyyyy x. yyyyyy    

0000 xxxxxx xxxx , xxxx , xxxxx 00000













hiring agent name


company name


city/state/zip code




with more than 8 years of award-winning performance contributing to the operational and technical needs of major private and military organizations, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).


in addition to specialized vendor and air force training and a results-oriented work ethic, i also can offer:

  comprehensive understanding of desktop support, network infrastructure, systems administration and system architect functions, with proven track record of resolving client inquiries, building and implementing data and call centers, and ensuring minimal disruptions during network enhancements.

  motivate and lead multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process and system improvement.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy

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