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yyyyyy x. yyyyyy

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Technical Support Specialist

Well-rounded and energetic professional with valuable experience seeks new challenge and opportunity to apply consummate skills to optimize operations of a dynamic organization.

Key areas of Expertise

Project/Asset Management


Personal Computer Repair

Software Testing

Printer/Copier Repair

Inventory Management

Investment Recovery


Customer Service

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Professional Profile                                                         

Ø  Escalate business development through troubleshooting, repair, and maintenance of diverse hardware and software which increase productivity and revenue growth; ensure exceptional customer service, and consistently exceed goals and expectations

Ø  Organized and detail-oriented with experience in project management, inventory control, investment recovery, networking, system configuration and testing, and software testing; quickly learn new technologies and work processes

Ø  Results-driven and client focused; provide superior support to local and remote clients minimizing productivity loss; effectively manage sensitive and confidential information

Ø  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business system solutions and applications

Ø  Display strong leadership qualities and communicate technical and complex information easily and concisely; design and maintain manuals and documents

Ø  Specialized in diverse hardware and software on desktop and laptop systems; Certified Technician for various printers, copiers, and fax machines including Ricoh, Riso, Xerox, and Hewlett Packard

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Employment History                                                          

Field Engineer, Staffing Options/AOS Cromwell, CT                                                     02/2010 C 11/2010

   Boosted business efficiencies by traveling to client locations and troubleshooting hardware and software problems on computers and printers

   Played key role in testing and configuring new systems; skillfully supported the end user

Field Engineer, RCM Technology Hartford, CT                                                              02/2009 C 08/2009 

   Demonstrated expertise while troubleshooting and repairing desktops, portables, printers, and workstations; provided solutions to hardware and software issues

   Team player who managed daily shipping and receiving of returned parts

Field Engineer, Connecticut Business Systems Newington, CT        11/2004 C 07/2005, 02/2008 C 07/2008

   Certified Technician who travelled to client locations; identified problems and provided solutions for  hardware and software related concerns

   Essential member who conducted end-user training on newly installed machines

Field Engineer, Xerox Corporation Norwalk Stamford, CT                                             10/2005 C 03/2006

   Displayed knowledge as a Certified Technician; optimized function of Xerox Solid Ink printers

   Team player who tested, installed, and provided client support for new printers; launched troubleshooting and provided solutionsyyyyyy x. yyyyyy

Previous Employment                                                        

Copy Clerk, UNICCO Hartford, CT                                                                                  07/2004 C 11/2004

Lead Technical Support Analyst, Dow Chemical/Union Carbide Corporation Danbury, CT    1998 C 2001

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Professional Development                                              

CompTIA A+ Certified Professional

Dell Certified System Expert

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