fluid and proactive professional seeking to leverage extensive experience supporting organizational and departmental needs of non-profits while administering key policies, procedures, programs, systems, scheduling, and events for leaders.
ø well-honed administrative talents spanning office management, vendor relations, policy development, documentation, as well as support for executive schedules, travel arrangements, and expenses.
ø outstanding document management skills, consistently securing sensitive materials and maintaining absolute confidentiality; excellent writing and editorial talents.
ø talented communicator with expertise in delivering presentations, training team members, and serving as liaison for interdepartmental contact.
ø technically savvy and highly organized, able to leverage microsoft office (word, excel, powerpoint, outlook, access, publisher), pc and mac fluency, and internet research expertise to achieve ambitious objectives.
successfully organized and executed numerous office functions and out-of-town events, including client appreciation party attended by more than 200 select clients of insurance cruz-cayabyab insurance agency and weddings and anniversary parties attended by more than 400 guests.
prospered within insurance cruz-cayabyab insurance agency s high-volume environment, handling more than 8,000 policies for over 3,000 households within office that had only 5 full-time staff.
supported agent that was consistently awarded for top-ranked performance, including ranking as one of top five life insurance producers; agent of the year award in 2005, 2006, and 2007; and recognition for million-dollar revenue capture.
innovated new and creative ways to improve cruz-cayabyab insurance agency s visibility, including creation of advertising materials for local papers and print media.
american cancer society, san mateo, ca 2008 to present
volunteer office assistant
professionally represent american cancer society to public who call, visit, or request information from offices; participate in team environment to achieve all area goals.
provide administrative and general support to staff and volunteers, including online research, document updates, data entry, mail distribution, donation sorting, and other areas as needed.
insurance cruz-cayabyab insurance agency, daly city, ca 2001 to 2008
agency contact manager / administrative & personal assistant
/ customer service representative
managed and trained office work, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting or escalating errors as necessary.
organized major events and booked agency owner s travel, hotel, and transportation accommodations for business and personal trips.
arranged purchase of auto and home insurance customer leads and loaded and updated leads database with acquired information.
engaged all major communications for company, including confidential and personal e-mails, letters and correspondence, mass mailings, and additional collateral.
ensured timely resolution for all client concerns and interfaced with key accounts in auto, fire, and commercial claims; collaborated with remote claims adjusters and supervisors as needed.
metrobank, makati city, philippines 1995 to 1999
credit control assistant / data encoder / credit clerk
gathered data accounts for board meetings and logged credit information for comprehensive organization, while assisting with top-level credit committee meetings.
traveled offsite to metro manila and provincial branches to support commercial loan conversions and encoded and updated customer information in credit line database.
monitored existing clients documentation and followed up with all deficiencies, coordinating with marketing and legal departments to prepare monthly reports.
university of the philippines-baguio city, philippines
bachelor of arts in social sciences, major in economics and sociology
student council senior representative, 1994 to 1995
marketing for growth, university of farmers, woodland hills, ca
computer application: microsoft windows word & excel, metrobank plaza, makati city, philippines
personal enrichment program, metrobank plaza, makati city, philippines
creating and sustaining empowered team, makati city, philippines
customer relations program, metrobank plaza, makati city, philippines
thank you again for the correction. however, the second cover letter you wrote was limited to nonprofits focusing on humanitarianism. i'm also open to applying for a position in nonprofits focusing on the environment or research. also, i was never "involved in community service and outreach programs offered by the previous institutions i've worked for.
one more thing, on the resume that you put together, on the objective, it uses the word "nonprofits," what word can i use to substitute when i 'm not applying at nonprofits?
hiring agent name
i am currently seeking a challenging career opportunity in a (insert actual title of target position) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
since my career began in the philippines more than 15 years ago, i have always sought out organizations that aligned with my (personal philosophy of humanitarianism/ personal philosophy of environmentalisim / research goals). as i navigated through major banking and insurance organizations, it quickly became clear that i wanted more involvement in community service and outreach programs that was available to me. i wanted to work for an organization whose sole purpose was (humanitarianism / environmentalism / research).
in the american cancer society, i was able to realize some of the potential fulfillment that working for a nonprofit organization brings. past support and leadership roles, combined with my passion for (target organization name) s vision of (organization s philosophy) have prepared me for the demands of (job target).
in this role, you will find me to be a driven team player committed to delivering superior performance. i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
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