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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective


Highly-motivated, solutions-focused Administrative Professional with over 15 years of progressive responsibility in the administrative field and an impressive record for increasing efficiency and productivity eager to contribute to the operations of a dynamic organization


Qualifications Profile


Ø  Administrative Operations

Ø  Event / Meeting Planning

Ø  Information Management

Ø  Researching & Reporting

Ø  Training & Development

Ø  Contract Management

Ø  Leadership & Supervising

Ø  Invoicing & Financial Statement Preparation

Ø  Reception & Customer Service

Ø  Purchase Orders / Office Inventory Control

Ø  Cost Control

Ø  Problem-Solving / Troubleshooting

Ø  Continual Process Improvement

Ø  Typing (50 WPM) & Transcribing


Career Track


SOBRAN, INC., Fairfax, VA                                                                                             2005 C Present

Administrative Manager / Executive Assistant to the President & CEO

  Provide high-level administrative support, including office / vacation scheduling, appointment setting, logistical arrangements, clerical functions, invoicing, reporting, financial statement preparation, customer service, reception, office inventory control, mailings, filing, charitable donations, Board of Directors meeting materials preparation, and purchase order maintenance / tracking

  Promote service excellence while training and mentoring new administrative assistants and managing junior staff members; train personnel on inventory flow / inventory data recording procedures, products / services, internal / external audits as well as company policies and procedures

  Maintain service consistency by developing curriculums for administrative assistants

  Monitor and resolve any inventory discrepancies; proactively review inventory control procedures and revise as required

  Effectively analyze office workflow and develop procedures which improve productivity, effectiveness, and efficiency

  Provide back-up support for SharePoint and IT employee s computer related issues

  Play an instrumental role in growing business by collaborating on the production of promotional printed material for HAZWOPER (Hazardous Waste Operations Emergency Response); create / maintain marketing material, customer files, student s certificates, and invoices

  Educate customers on all products and service; maintain customer loyalty by providing timely advice to clients and successfully resolving any issues

  Ensure repeat business by sending reminders to Safety Managers and customers advising when clients require re-certifications (8-hour HAZWOPER Refresher Training Course); track all sales

  Troubleshoot and resolve minor technical problems with the HAZWOPER software application

  Serve as ISO Representative and oversee full-scope responsibility for maintaining the company s Quality Management Systems and Policies in compliance with ISO 9001:2008 and internal procedures; assist with resolving outstanding non-conformance and preventative-corrective actions



Senior Administrative Assistant / Lead Administrator

CRM Project Management Team, Global Info Services, Lubricants, and Fuels Marketing Department

  Professionally managed all administrative tasks related to business operations, including customer service, reception, clerical support, travel arrangements, catering, data entry, and cost control

  Supported administrative staff members by providing effective leadership and direction

  Strategically increased work efficiency with computer software, including Microsoft Word, Excel, PowerPoint, Access, Lotus 123, and Visio; resolved minor computer problems

  Upheld security measures by obtaining and deleting hardware / secure shared drive requests as well as organizing building / parking badges and LAN / Lotus Notes IDs for employees and contractors

  Accurately performed light accounting duties, including managing requisitions, purchase orders, and billings; monitored expense accounts for balances and reconciled bank statements

  Translated documents from Spanish to English and provided language support to other departments as required


Academic Credentials


NORTHERN VIRGINIA COMMUNITY COLLEGE                                                                      in-progress

A.A.S. C Business Management / Finance

A.A.S. C Contracts Management


NORTHERN VIRGINIA COMMUNITY COLLEGE                                                                                2010

Federal Contract Management Certificate


Technical Expertise


  Advanced Microsoft Word, Excel, PowerPoint, Access, and Outlook 2003 C 2003, Windows Vista 2007, and internet researching skills

  Intermediate Visio and SharePoint

  Fluently bilingual: English / Spanish

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