Results-focused IT Professional with expertise in help desk support, ticketing systems, technology components repair and ISP technical support skills. Capable of managing multiple projects with efficiency and strategic vision.
Ø Possess in-depth knowledge of numerous operating systems, both Mac and Windows platforms.
Ø Industry knowledge and hands on experience working with TCP/IP, wired and wireless networking systems, home networking equipment such as modems and routers, internet utilization and methodologies, web browsers and File Transfer Protocols.
Ø Extensive knowledge of laptop and desktop components. Skilled at repairing and systems diagnostics.
Ø Strong technical background with the ability to work independently on multiple technology projects simultaneously.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of efficiency best-practices.
Ø Proven ability to adapt strong safety and technical skills to diverse organization needs.
Ø Support internet technicians either internally or in a help desk environment.
Ø Expert at working with hardware, upgrades, and troubleshooting various systems and components.
Ø Integrates internal and external components for successful deployment.
Ø Tests new components and bug fixing.
Ø Obtains and manages customer requirements.
Ø Maintain systems by monitoring and correcting software defects.
Ø Advise colleagues concerning the maintenance and performance of various systems and asking questions to obtain information, clarify details and implement information.
Ø Problem-solving to meet the needs of the project and client.
Ø Possess strong organizational and analytical skills.
Ø Specialized knowledge of applications, platforms, and hardware including; multiple operating systems both in terms of installation and troubleshooting (95/98/XP/VISTA/WINDOWS 7), TCP/IP, wired/wireless networking, computer hardware/software (installation/integration/troubleshooting) as well as numerous peripheral devices (printers/scanners/input-output/hard drives/storage.)
Ø Received multiple promotions within 12 months due to exceeding job performance expectations. (Embarq)
Ø Selected by executive management to assist on special creative projects related to customer service standards. (Embarq)
Ø Formed cross-functional coalitions to reduce technical troubleshooting time frames resulting in increased customer service standards. (Coventry)
Ø Received promotion within 6 months of employment and was selected to assist with numerous technical projects within various departments. (Earthlink)
Internet Help Desk Tech 3, Embarq/Century Link 2006-Present
Main responsibilities included comprehensive oversight of help desk operations Specific functions included;
Support of internal technicians, maintenance of the network, direct communication with engineers to resolve individual customer issues as well as large-scale outages, troubleshooting email systems.
Management of customer service processes as well as resolving necessary issues with high level priority.
Received multiple promotions within first two years of service with the company. Received a number of awards for excellence in service as well for assistance with many special projects utilizing technical and artistic abilities. Received a large number of customer commendations, as well as positive surveys from the technical support agents.
Customer Service Specialist, Coventry 2005-2006
Main responsibilities included customer service methodologies designed to increase retention and loyalty. Specific functions included;
Utilized knowledge of claims and Medicare infrastructure to effectively support insurance products and service customers, medical providers and caregivers.
Successfully delivered excellent customer service in fast paced and detail oriented environment, while maintaining high call quantity.
Additional responsibilities included direct assistance with special projects management.
Sign Production, Sign-A-Rama 2005-2005
Main responsibilities included creative processes related to sign production, design and installation.
Additional responsibilities included building and maintenance of company website; computer networking, hardware installation, troubleshooting and software updates as needed.
- Website Designer, Websites By Global
- Website Design, AutoLink, Inc.
- Webhosting Technician, Earthlink, Inc
- PC Technician, Macs N PCs/Autolycus
- Sales Support, Applied Video Technology, Inc.
n Associate Degree C Specialized Technology (Animation/Media Arts), Art Institute of Philadelphia
n Coursework Completed C Graphics Arts (2D/3D Design, Drawing, Computer Art, Computer Graphics), Harrisburg Area Community College
Yyyyyy x. yyyyyy
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I am skilled at various facets within the IT sector, notably design and support. Additionally, I am capable of managing multiple projects simultaneously, working with extreme precision, and ensuring that productivity and best practices are implemented across departmental and product lines.
I would describe myself as a passionate student of anything technological. I am constantly researching new areas for my own self edification and adapting to new demands within the market. For example, I have become skilled with remote access to DSLAMS such as Marconi, AFC, Lucent Stinger and MRT as well as Calix. As part of my current job I also regularly access Redbacks to troubleshoot traffic and IP issues. I would very much enjoy a position where I can meet the support needs of an organization from either an internal or remote environment.
I accustomed to integrating into various cultures and am experienced at working and collaborating with others. I offer several years of formal training as well as a diverse professional background. Additionally, my peers describe me as an exceptionally hard worker and strong team player. My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary. I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.
I assimilate into new environments easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.
Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple operational and growth aspects of your organization, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives within the technology sector.
I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Technology Support and Design Professional leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives.
My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.
I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps. If I do not hear from you on this date, I will contact you to follow up.
Yyyyyy x. yyyyyy
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