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yyyyyy x. yyyyyy                                                                     

0000 xxxxxx xxxx , xxxx , xxxxx 00000




showroom manager ~ interior designer




offering several years experience in showroom/store management and interior design; comprehensive knowledge of market trends, consumer buying practices and industry product lines-extensive experience with furnishings and fabrics ~ track record of successfully steering operations to maximize sales, margins and overall financial performance ~ excel in recruiting, training, coaching, and leading top-performing teams ~ consistently focused on delivering world-class customer service ~ effectively research, source and negotiate with vendors to obtain competitive pricing and terms while maintaining high quality standards ~ dynamic communication, relationship building and problem solving abilities


~ key achievements ~


ø  within first quarter after assuming general manager position, 2006, store achieved year-over-year same quarter sales growth for first time in 2 years

ø  implemented new policies for troubleshooting escalated customer issues at the senior management level, leading to substantial improvement in client satisfaction and loyalty

ø  strategically restructured staffing practices and work environment to significantly boost team performance and well as employee retention and job satisfaction

ø  increased sales team productivity by resourcefully coordinating efficient com room as well as catalog room to more effectively manage 500 product lines

ø  demonstrated sharp business acumen in creating, launching and operating a successful interior design firm; based on reputation, built a solid client base generated through word-of-mouth leads and referrals, eliminating need for expensive advertising costs and contributing to higher net profits


professional experience                


general manager/senior designer, walter e smithe furniture - skokie, il                           2006-present

  recruited to steer old orchard showroom toward increased productivity, efficiency and bottom-line profitability through proactive leadership and dynamic customer service; hold full p&l accountability

  effectively manage human resources including sales force, designers, buyers, and administrative support as well as display manager; productively coach, develop and coordinate staff

  hold motivating monthly sales meetings with designers to drive revenue growth

  steer quarterly meetings with buyers to define and capitalize on industry and consumer purchase trends; conduct meetings with designers and vendors to maintain current product knowledge

  proficiently develop periodic (weekly/monthly/quarterly) spreadsheet sales records and related accounting and management documents/reports


interior designer; entrepreneur - forest, il                                                                             2000-2006

  successfully owned and operated a profitable firm specializing in interior design, with responsibility for full-scope project management, buying, sales, and administrative operations

  built strategic alliances within the industry to contract quality carpenters, electricians, plumbers, and related sub-contracting trades



design studies, art institute of chicago-il/ harper college-palatine, il

merchandising studies, international academy of design-chicago, il

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