dedicated insurance claims executive eager to contribute extensive industry background

as well as excellent management experience toward supporting  a dynamic organization in optimizing bottom-line performance.

• proficiency in property and casualty insurance inclusive of investigations, appraisal and settlement.
• substantial department operations and personnel management experience.
• excel in hiring, training, motivating, evaluating, and coaching staff to achieve or exceed departmental and company goals and objectives.
• proven expertise in enforcing regulatory compliance, conducting examinations under oath on claims handled by other branches, and investigating potentially fraudulent claims.
• reliably ensure completeness and accuracy of all required documentation to expedite and support outcome of claim file.
• adept at interpreting highly complex insurance contracts and policy provisions.
• advanced user of estimating software programs such as audatex and ccc.

missouri farm bureau, jefferson city, missouri, 1999 to 2009

assistant director of claims

• spearheaded full-scope claims department training program for new hires.
• collaboratively directed efforts of regional claims supervisors and demonstrated exemplary leadership talents in contributing to interviewing, hiring and managing new personnel.
• oversaw reinsurance recoveries and resolution of all major property files including possible arson and fraudulent theft claims.
• steered excellent quality control and assurance by documenting and auditing subrogation and salvage recoveries.
• communicated with defense attorneys daily to expeditiously facilitate the claim management process.

shelter insurance, springfield, missouri, 1995 to 1999

claims supervisor

• directed casualty unit comprised of eight personnel tasked with efficiently settling all bodily injury claims reported to branch (between 16,000 and 18,000 annually).
• cost-effectively administered $8m in annual expenditures and proficiently supervised and monitored up to 500 open claims concurrently.
• integral participant in company programs such as national insurance crime bureau, claims adjuster specialization, colossus injury evaluation pilot, and automobile direct repair program.
• chosen by training department at head office to contribute to curriculum design and instruction.

prior background includes role as field claims representative with shelter mutual insurance companies, columbia and jefferson city, missouri.

associate in claims (aic)

life and health sales license

bachelor of science degree in biology, southwest missouri state university