Senior-level Administrative Specialist eager to contribute exceptional project leadership, technical, and customer relations expertise toward supporting a dynamic employer in optimizing productivity.
Expeditiously perform broad-based administrative functions spanning customer service, project coordination, technical/end user support, and asset tracking and management.
Proven ability to process a high volume of work without sacrificing quality, and continuously seek out new ways to streamline and accelerate daily business processes and procedures.
Resourceful self-starter and problem solver; decisively set goals and develop action plans for swift attainment.
Excel in conducting research, organizing workload, performing data entry, coordinating meetings, ordering supplies, and steering cost-effective asset management.
Skilled user of Microsoft and Oracle-based business applications; create and manage spreadsheets, charts, graphs, forms, and databases to meticulously track vital information.
Outstanding leadership, analytical, communication, multi-tasking and scheduling expertise.
Efficiently and seamlessly coordinate cohesive efforts among staff, management, clients, vendors, consultants and subcontractors.
Amgen Inc., 2007 to Present
Project Coordinator (Contractor)
- Independently and effectively supported Amgen Thousand Oaks campus end users including all remote field users.
- Procured, deployed and administered RSA SecurID Key Fob access accounts spanning Amgen sites worldwide.
- Critically analyze daily statistical reports against RSA, Peregrine Systems and Microsoft Access databases, and summarize conclusions.
- Leverage exemplary organizational strengths toward shipping and receiving secure devices, updating security databases, and coordinating provisioning and replacement of wireless access devices.
- Accurately conduct and document monthly audits on broadband wireless access card deployment and usage.
21st Century Auto Insurance, 1995 to 2007
Senior Customer Service Representative
Spearheaded full-scope data entry operations for security administration and management involving 28 production and development systems across multiple locations.
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Professional Experience continued
Served as Lead Security Administrator, successfully planning, orchestrating and completing quarterly end user access management projects.
Participated in completing and documenting comprehensive quarterly audits.
Partnered with system programmers and third-party consultants to clearly define security group hierarchy, and enhance end user account development processes for multiple systems.
Proficiently performed system access troubleshooting, established new hire accounts, modified current end user access, and swiftly executed end user termination procedures as required.
Adeptly utilized mainframe RACF, PeopleSoft, Siebel, Oracle, UNIX, SpeedPay, RepView and Active Directory technologies to effectively maintain end user controls on both production and development systems.
Demonstrated outstanding leadership talents in providing Level II support to helpdesk personnel, crucial to efficiently resolving system access issues and ensuring optimum business continuity.
Reliably provided security administration after-hours via remote support technologies.
Trained, mentored, motivated and coached Junior Security Administrators in departmental processes and procedures.
Prior background includes role as Senior Customer Service Representative with Credit Card Sentinel.
Mainframe RACF Microsoft Office Suite (Excel, Outlook, Access, PowerPoint, Word) PeopleSoft Oracle SQL RepView Siebel SpeedPay Type 65wpm UNIX Peregrine RSA database
RACF User Administration
PeopleSoft User Administration
Active Directory 2003 User Administration
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