hardware/software support specialist

ø  offering  broad-scope hardware, software and technology end-user/customer support background in face-to-face/one-on-one, onsite and remote settings

ø  dynamic communication, client relation and problem solving skills vital to world-class customer service

ø  completed intensive theoretical and applied/hands-on training in hp nonstop servers and system software including server application, database, networking, security, and operations environment topics

ø  related experience in design engineering, prototype assembly, product development, testing, manufacturing process analysis, and quality control as well as product specifications and mechanical drawings development

ø  proficient in creating effective user manuals and support documentation

ø  excel at strategically prioritizing, coordinating and managing projects/workflow from inception through completion to optimize use of time and resources in meeting critical objectives

ø  experienced in sourcing materials and services from vendors

 

 

support desk assistant, network technologies international inc.-westerville, oh                             2009-2010

proficiently delivered 24-hour on-site and remote on-call support to end users focused on disaster recovery software supporting hp nonstop server platform

concurrently supported internal operations, with responsibilities ranging from publishing software releases and managing external user access to software download/ftp areas to maintaining/upgrading rack infrastructure spanning hvac and power, telecommunications system programming/upgrades and systems building/ decommissioning for remote site deployment/return

 

closing agent, professional closing services-chesterland, oh                                                             2001-2009

capitalized on dynamic customer service skills in providing one-on-one real estate closing/transaction services crucial to driving business/revenue growth for company

applied sharp project management skills toward efficiently coordinating processes including document production, scheduling, funds handling, and document delivery to lenders and title companies

 

support and production technician, flexisupply/brainmaster technologies-chesterland, oh      2000-2001

contributed expertise toward offering solutions-focused technical support to mental health sector and end users for company specializing in the manufacturing and sales of cutting-edge biofeedback technologies; further collaborated in post-sales services

performed final quality control and assembly focused on ensuring critical compliance with fda gmp standards

 

product support engineer, five star audio-maple heights, oh                                                        1998-2000

demonstrated strong technical knowledge in providing end user support while concurrently facilitating product development and qc testing; additionally created quality support documentation

hp rail training: concepts and facilities for hp nonstop systems

 

actively contribute to varied online communities across broad areas ranging from design engineering, computers and cad to home theater and cycling; avid cyclist