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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven human resources generalist and labor relations specialist eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance


ø  offer 12 years of progressive experience in all aspects of human resources operations including recruitment, staff development, benefits administration, disciplinary actions,  employee relations, issue investigation and resolution, and processing and monitoring claims

ø  depth of knowledge regarding complex employment laws and regulations, including those under ada, cfra, cobra, eeo, erisa, fmla, fsla, osha and cal/osha, and uscis; solid experience with immigration issues including h1-b, tn visa, and permanent residency

ø  develop, restructure, implement, and administer full spectrum of employee benefits, including life, health, 401(k), flexible saving accounts (section 125, 127), eap, ltd, std, stock options, sign-on bonuses, relocation packages, and paid time off

ø  oversee disability, worker s comp, labor board dispute hearings, insurance investigations, and audits

ø  effectively utilize quantitative methods / metrics to improve staff performance and retain top-performing employees in highly competitive environments

ø  implement new procedures and lead strategic change initiatives; experienced in developing and conducting trainings and orientation programs

ø  apply strong negotiation and mediation skills toward managing complicated situations and mitigating risk

ø  dynamic communication, presentation,  and relationship management skills; facilitate internal communications regarding career opportunities, benefits, and employee relations issues


~ key achievements ~

         instituted cost-effective applicant tracking system to eliminate thousands of dollars spent on outsourced staffing agency fees at medaesthetica medical group by improving information management, data accessibility, and recruitment flow

         strategically overhauled medaesthetica benefit structure to reduce costs by nearly 50% while increasing coverage

         created competitive salary and benefits structure to attract top-tier candidates to united states division of emergent game technologies

         reduced administrative costs and employee load fund costs, expanded  selection choices, and increased  rate of return on investments  for inphi defined contribution plan; grew employee participation rate from 42% to 98%

         generated $15k in annual outsourced payroll costs by streamlining payroll practices across multiple inphi locations

         aggressively recruited senior-level engineers for inphi; supported international expansion and the opening of offices in japan and korea


~ technical proficiencies ~

human resource information systems: oracle, peoplesoft, sage aruba

payroll systems:  adp, ceridian, e time, ezlabor manager, pay expert, paychex, fidelity payroll

software: microsoft office (word, excel, powerpoint, access, outlook)

professional experience                

director of human resources (contract), car park inc.                                                              2/09 c 11/09

  • served as primary contact for all facets of employment, benefit, payroll, and safety protocol matters at this leading regional provider of parking services
  • played integral role in developing, streamlining, and enforcing hr policies in line with federal and state employment regulations, provided executive-level consultation on ensuring compliance with all laws, and trained all levels of staff on policies and procedures
  • managed employee relations, including disciplinary actions, leaves of absence, worker s compensation, and benefits issues
  • established client and vendor relationships; maintained and updated proprietary database



kristen houston                                                                                                                                                                                                      page 2

director of human resources / human resources generalist, medaesthetica medical group    5/07 - 12/08

  • successfully developed comprehensive hr department infrastructure and policies aligned with company philosophy and goals
  • developed background screening, employment verification process, new hire orientation program, injury and illness prevention program (iipp),  competitive salary and performance review policies, and staff development plan
  • designed and implemented corporate strategy for recruiting c-level executives, physicians, nurses, and staff; traveled extensively to support hiring and training efforts during rapid expansion phase
  • investigated and resolved all employee relations issues, including discrimination and harassment complaints, internal conflicts, and disciplinary problems
  • implemented automated payroll and labor management systems to efficiently and accurately handle payroll, vacation accrual, and bonus and commission compensation for 250-member staff; provided back-up training on systems use and manual processing


director of human resources / recruiter (contract), emergent game technologies                               11/06 c 3/07

  • coordinated and executed candidate sourcing and recruitment initiatives including participation in job fairs, university recruitment campaigns, online and print job postings, and employee referral programs
  • conducted interviews for video gaming engineers and general staff, coached and mentored personnel, oversaw employee performance management and promotions, and enforced disciplinary actions and approved terminations as necessary
  • partnered with analysts on implementing newly integrated hris; ensured consistency of hr policy execution and compliance with all employment regulations


senior human resources manager, inphi corporation                                                                           6/03 c 10/06

  • expertly led development and growth of hr policies for this start-up company specializing in semiconductor technology; reported directly to ceo
  • created and implemented federal and state compliant company policies and procedures that were consistent with company value structure and goals; served as a resource for employees and management
  • contributed to the development of complex compensation plans including commission and performance incentive programs; functioned as payroll administrator for entire employee base
  • drove aggressive specific talent recruiting and staffing efforts, authored job descriptions and internal / external job postings, coordinated travel arrangements for interviews, and negotiated salary and compensation packages
  • trained company-wide management on varied employment topics including  harassment, ethics, and safety awareness; conducted double-ended 360˚ performance based reviews


senior human resources manager, lucent technologies                                                                      1/98 c 11/02

  • oversaw hr and labor relations for major telecom enterprise; advised executive management on grievance, arbitration, health and safety, hiring, compensation, and employee discipline and discharge issues
  • collaboratively developed smart goals cspecific, measurable, achievable, relevant, and timely goals to measure employee performance and help staff grow within company; created innovative performance-based job evaluations for all levels of personnel
  • teamed with on-site recruiters to grow engineering staff, led all new hire orientations, managed full cycle payroll functions
  • pioneered office expansion including vendor negotiations, phone and data implementation, and office equipment purchases


university of california, santa barbara                                                                         anticipated graduation insert year

studies toward bachelor of science in environmental studies, psychology minor

santa barbara city college                                                                                                                    insert years

intersegmental general education transfer curriculum (igetc), environmental and business law emphasis


~ professional development & affiliation ~

member, society human resource management (shrm)

microsoft certified systems engineer (mcse)
9001 iso compliance training / internal auditing certification

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