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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile executive-level manager eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.




  • quality-driven, strategic leader noted for championing significant process and performance improvements in support of overall loan operations.
  • expert manager, with a strong background driving underwriting, loan processing, sales, and closing operations for a fortune 100 company.
  • valuable contributions include operations standardization and employee retention.
  • completed coaches training course and effectively trained an entire out-of-state new processing staff.
  • core management team member and driver for bottom-line cost containment and quality improvements.
  • possess strong field expertise in developing quality management teams and driving comprehensive loan operations.
  • instrumental in achieving peak efficiency, while maximizing company profits.
  • consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.


leadership career progression


bank of america                                                                                                              2006-present

branch operations manager

  • sharp business acumen and experience in managing broad scope of operations, from underwriting and proving high-end loans to monitoring quality assurance and establishing production goals.
  • effectively hired, trained and directed 10 processors and 3 loan closers; actively collaborate in human resource operation functions such as developing training programs, evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.


centex home equity                                                                                                            2003-2006

processing manager

  • successfully closed 250 loans/month, steering loan operations to generate high volume growth and revenue.
  • oversaw all operations of 4 fnma processors and 3 in-house processors, guiding the loan approval process, optimizing production and facilitating productive communication.


centex home equity                                                                                                            2001-2003

loan officer

  • effectively supervised entire loan cycle, from initial presentation and sales calls to subprime borrowers to ordering titles/appraisals and final closing.
  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

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