yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven manager to contribute expertise in operations, business development, administration, and team building toward actively collaborating with a dynamic organization in maximizing bottom-line performance.

 

profile

 

• respected professional offering solid and progressive management experience, including expertise within business administration/operations, employee development and customer service capacities.
• in depth expertise in both sales and marketing management and personnel recruitment.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven ability to maintain the highest levels of confidentiality and uphold company ethical standards.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.

 

professional experience

 

district manager phyle inventory control specialists                                                                            2010-present

• sharp business acumen and experienced in managing broad scope of district office operations, from inventory, customer service and employee relations to sales generation, district expenses and policy enforcement.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• responsible for ensuring district from maine to connecticut was properly staffed, efficient and profitable.

 

customer service supervisor bass pro shops                                                                                            2009-2010

• actively collaborated in operations support functions, including shrink control, regulatory compliance, inventory management, and facility security.
• facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
• skillfully trained and mentored customer service personnel, cashiers and credit associates in company standard operating procedures.

 

district manager rgis, llc.                                                                                                                         1998-2009

• in recognition of dynamic performance, steadily progressed from entry-level position as associate area manager to take on increasing responsibilities, culminating in steering operations of 3 district offices as district manager; responsible for miami, fort. lauderdale, hollywood & fort myers offices in florida.
• effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as presenting/negotiating employee benefit packages, evaluating performance and providing guidance/mentoring.

 

lead teller chase federal bank                                                                                                                          date

• contribute proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of bank s products and services.
• managed a broad range of business operations, including customer service, bank vault cash management and orders from the federal reserve.

 

customer service manager mervyn s department store                                                                                    date

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• spearhead all customer service, payroll processing, office management, employee scheduling, cash handling, computer applications and maintenance operations.

 

professional education

 

associates degree miami dade community college

associate degree lake sumter community college