yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

objective

solutions-focused, performance-driven it manager eager to contribute technical expertise as well as dynamic network administration, program/project management and process enhancement talents toward supporting employer operations.

profile

ø  offer progressive it experience in managing it resources, erp system administration, application support, servers and budgets.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  exceptional ability to research and evaluate it trends and products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  fluent in english & spanish; basic knowledge of french, italian and greek.

key recent achievements

ø  played a significant role in generating $15k annual cost savings for infotecnologia corporativa by applying new computer energy saving settings.

ø  consistently recognized by senior management for exceptional interpersonal relation and customer service skills.

ø  successfully maintained all aspects of it systems with a 99% uptime, integral to ensuring smooth flow of operations.

professional experience

infotecnologia corporativa s.c., it consulting company                                                                   2007-2009
it administrator (2008-2009)

  contributed dynamic leadership skills in managing, maintaining and supporting all of the information technologies for valeo friction materials of mexico (french clutch and motor wheels producer).

  strategically defined, developed and executed corporate-wide it standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  successfully applied it expertise, as well as administrative talents, toward strategically developing and implementing policies and processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity.

  cost-effectively allocated, administered and controlled the it budget.

  managed month-end closing reports for finance and production departments, demonstrating organizational skills and strong attention to detail in achieving goals and timelines.

service desk analyst (2007-2008)

  proficiently applied it skills and strong communication talents toward acting as first point of contact in responding to customer inquiries in both english and spanish and troubleshooting problems.

  conducted comprehensive review and analysis of diverse range of global computer and it device issues.

  identified and addressed existing and potential issues and created proactive repairs, upgrades and enhancements for optimal results.

 

doi s.a. de c.v., consulting & engineering company                                                                     2006-2007

it manager                       

  steered the structuring and implementation of results-driven it resources, policies and procedures for a consulting company working for pemex (mexican oil company), substantially improving performance.

  reengineered electronic communication systems for 200 oil piping stations in central mexico; automated old systems in direct collaboration with an argentinean firm.

 

 

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field container, queretaro plant (producer of boxes for kellogg s)                                                   2004-2006
tech. support and administrative assistant                       

  relied upon assume systems director responsibilities during his absence; maintained 24/7 availability and worked after hours to resolve technical problems.

  solved issues remotely by using laptop remote connection into company main server system using mobile telephone communication with director of finances.

  reduced help desk ticketing process time to under one hour by applying quality rules and methods.

  strategically planned and coordinated it support for 130 employes and supported erp system management, with strong focus on optimizing productivity, efficiency and performance.

additional experience

 

various, san miguel de allende, gto                                                                                                            1997-present
private spanish-english interpreter

 

universidad del valle de m xico campus quer taro, scholarship work                                             2002-2004

web page designer of cisco ccna 4 project (2004)

computer center assistant (2003)

technical support (2003)

telephone regulation/supervision system implementation (2002-2003)

 

unisono, internet service provider, san miguel de allende, gto                                                         2002-2003
intern

education

bachelor of science, computer engineering - university of the mexican valley (uvm), 2001-2005

honors: graduated first in class; average academic score: 93%

professional development/training

cisco systems certified on 3 levels of ccna program
seminar on how to increase your people skills

technical skills

operative systems: windows, linux

programming languages: c++, visual basic, java (jsp)

other software: oracle (data bases basic management), dreamweaver, fireworks mx, flash, illustrator cs2, intuitive erp for business management, veritas backups, autocad 2007, office 2003 (word, excel, powerpoint, access)

affiliation

member - servas international, travelers organization

activities

3^rd place - cisco ccna 3 contest, between 15 universities at university campus on lomas verdes in mexico city, dec. 2005

director of finances - sinutech 1^st symposium of new technologies, apr. 28-30, 2005.

it support & forecasting coordinator - fusion unviersitaria congress, nov. 22-24, 2004.

registration committee - 9^th national contest of minirobotics, may 2004

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i offer progressive experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive relationships. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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