Details-driven leader eager to offer strong Project Management, System Integration / Administration, Team Training / Development, Process Improvement, and End User Support talents within multifaceted domestic and
international environments toward maximizing a forward-thinking employer s success.
Top performer who contributes expertise with wide-ranging IT operations spanning manufacturing, legal, eCommerce, and academic environments, including seamlessly liaising among senior-level leaders, clientele, and technical peers to achieve key goals.
Out-of-the-box thinker who excels in completing multifaceted projects which necessitate a collaborative pool of technical abilities, along with directing targeted specification, design, development, testing, and launch processes to maximize business results.
Ambitious self-starter who offers solid attention-to-detail while prioritizing and completing tasks within fast-paced environments.
Business Operations Project Manager
Skills: Project Management, Certified Scrum Master, Office SharePoint Server 2010, SQL Server 2008, Windows 7, Windows Server 2008, Rally, T-SQL, Product Studio, MS Office Applications, Zune PC-Client
Utilize broad scope of industry knowledge to facilitate targeted project status meetings, sprint planning, review, and retrospective.
Ensure appropriate use of Scrum process, keep team members focused on sprint deliverables, and remove distracting impediments.
Direct Zune Business Intelligence lab space encompassing 4 environments, 32 servers, and hosting of Windows Media Center and Customer Engagement Team (CRM) hardware infrastructure, along with planning and developing future systems architecture.
Oversee Zune Business Intelligence Export Transform Load (ETL) processing and cross-team collaboration of 7 source data feeds.
Conduct comprehensive investigation, analysis, and documentation of varied business and functional requirement specifications.
Communicate between customers, clients and personnel to resolve production outage, deployment bug, and data quality issues.
Report Zune ad-hoc analysis requests to internal functional teams and high-level management.
Business Operations Project Manager (2008 C 2009)
Skills: Project Management, Office SharePoint Server 2007, SQL Server 2005 / 2008, Windows XP / Vista, Windows Server 2003 / 2008, T-SQL, Product Studio, MS Office Applications, Zune PC-Client
Strategically steered end-to-end ingestion management for Zune online production catalog which required 24x7x365 uptime.
Built out production and development hardware and application environments as Zune Business Intelligence systems owner.
Contributed strong communication skills toward providing 24x7 on-call support for Zune Business Intelligence system operations.
Managed external vendor accounts for Zune Marketplace content and ingestion feeds for streamlining systems and processes.
Provided Tier 3 escalation support with Live Services Operations and Editorial Services as Zune Ingestion Operations interface lead.
Effectively implemented Zune Marketplace KPIs for content metadata ingestion, Zune Marketplace, and end user experience.
Performed ad-hoc reporting of top revenue sales and customer usage tracking through database analysis for internal marketing, public relations, systems operations, and editorial business teams.
Manufacturing Test Engineering Operations Project Manager (2007)
Skills: SQL Server 2005, Windows XP, Windows Server 2003, SQL LightSpeed, T-SQL, SQL Management Studio, TCP / IP, DNS, DHCP, Active Directory, nCipher Encryption, Group Policies, Clustering, Load Balancing
Drove operations efficiency by performing networking infrastructure installation at Zune manufacturing plant in China as a Senior Project Manager, including extensively traveling to China throughout project processes for network setup, maintenance, and support.
Facilitated development for network manufacturing operations while concurrently working with cross-functional teams of programmers, testers, managers, and process engineers within Microsoft and third-party teams to meet program objectives.
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Manufacturing Test Engineering Operations Project Manager (2007)
Directed 12 offshore vendors to solve complex problems and ensured streamlined operations during production manufacturing.
Designed, purchased, and deployed networking hardware for production data center and lab environments.
Oversaw creation and deployment of operating system images for Zune manufacturing test stations.
Skills: Windows Server 2003, Windows XP / 2000, T-SQL, Microsoft SQL Server 2000, Microsoft Access, Query Analyzer, Enterprise Manager, Microsoft PowerPoint, Microsoft Visio
Planned and presented innovative technical instruction for 20 students within a 12-week classroom quarter environment, including designing results-focused lesson plans and lectures to enhance individual learning potential for Windows Server 2003.
Taught a Database Design and Implementation class including topics such as database history, relational theory, conceptual design, normalization, and introductory Structured Query Language (SQL); led instruction of Networking Fundamentals focusing on OSI and TCP / IP models, network media specifications and functions, LAN / WAN protocols, topologies, and industry standards; and taught Microsoft Windows XP Professional OS for standalone and network client computers.
Product Manager / Senior Systems Administrator
Skills: SQL Server 2000 / 2005, Windows XP, Windows Server 2003, SQL LightSpeed, SQL Profiler, T-SQL, SSIS, SQL Management Studio, Enterprise Manager, TCP / IP, FTP, DNS, DHCP, VPN
Applied dynamic leadership talents toward directing and managing 75 Multiple Listing Service (MLS) data feed operations, including serving as principal administrator of data aggregation systems for time-sensitive processing and application distribution.
Managed technical operations of SOAR Solutions (a subsidiary company of HouseValues), along with serving as Project Manager on mission-critical implementations of new data feeds and vendor conversions and overseeing a 10-member team in designing, developing, and deploying new .NET data aggregation utility providing superior error handling and reporting.
Provided Continuous Export Transform Load (ETL) support for 75 data feeds using DTS, Linked Servers, SSIS, FTP, TELNET, and RETS connections that required extensive vendor relations.
Senior Systems Administrator
Skills: Windows 3.11 / NT 4.0 / 2000, Microsoft Exchange 5.5, Document Management, Veritas Backup Exec, Raptor Mobile VPN
Successfully supported 14 branch office system administrators, including creating a laptop department with a 600+ user base and leading companywide office upgrades from Windows NT 3.11 to Windows NT 4.0 completed within six months for 950+ users.
Resolved backup inefficiencies, data loss, and application inconsistencies by designing and implementing standardized backup procedures with Veritas Backup Exec for all offices, along with providing training, networking, and application support for foreign- and domestic-based branch office mergers, acquisitions, and moves which were instrumental in ensuring seamless processes.
Evaluated, maintained, and upgraded hardware and software for the firm s large-scale hybrid network,
Assisted in the administration of a 1,000-user NT LAN / WAN environment.
Bachelor of Science in Operations Management / Information Systems\
Central Washington University
Scrum Alliance Certified Scrum Master (Since 2010) • Microsoft Certified Professional (MCP) (Since 2004)
CompTIA Network+ Certification • Windows 2003 Server Environment 070-290 • Windows 2000 Professional 070-210
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