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yyyyyy x. yyyyyy


117 hutson lane - clayton, nc 27527


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solutions-focused, performance-driven project manager eager to contribute technical expertise as well as dynamic it management, business integration and process enhancement talents toward supporting employer operations.


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ø  offer approximately 15 years progressive experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  proven track record of delivering complex technology and system integration projects on time and within budget, while achieving high levels of customer satisfaction. 

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  proficiently steer projects from concept through delivery.

ø  comprehensive international project management experience in canada, guam, and new zealand.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.


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command alkon, inc., birmingham, al                                                                                      1994-2008

technical account manager (2006-2008)

  promoted to contribute dynamic leadership skills in managing customer relations and maintaining satisfaction levels for 100+ accounts throughout us and canada.

  strategically planned and coordinated customer relation and software modification requests to maximize use of resources while controlling costs and meeting customer needs.

  conducted comprehensive review and analysis of daily operations to define, develop and implement procedures for application software modification process, while ensuring compliance with iso 9000 standards.

  developed product migration plans for existing accounts and facilitated post-implementation customer relations coordination, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.

project manager (2000-2006)

  applied industry expertise and strong communication skills toward acting as primary point of contact for project communications; liaised effectively with clients, senior management, staff and 3rd party software, hardware and telecommunications vendors.

  exhibited solid leadership qualities in managing, mentoring and motivating 10 dedicated staff, playing an instrumental role in the development of top performing team members.

  cost-effectively allocated, administered and maintained project budgets, resources and schedules.

  innovatively created, developed and executed an 8-step project management implementation guide, integral to maximizing productivity and efficiency.

  successfully conducted on-site project planning, including fit/gap analysis, software orientation, training, and high level testing in new zealand.


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yyyyyy x. yyyyyy                                                                                                                           page 2 of 2



command alkon, inc., birmingham, al                                                                                      1994-2008


project supervisor (1998-2000)

  strategically defined, developed and executed software standards for clients in the continental us, hawaii, canada, and guam, instrumental to boosting productivity, efficiency and quality of client operations.

  identified and addressed existing and potential software issues and created proactive upgrades and enhancements for optimal results.

  relied upon to lend technical expertise toward managing system implementations, including setting up and installing database servers, client workstations, and communications equipment.

account services representative (1994-1998)

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving technical issues and preventing escalation.

  built and established key relationships and liaised effectively between customer service and programming departments to schedule and deliver software enhancements.


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bachelor of science in business administration, emphasis in management, marketing & insurance - indiana state university, terre haute, in


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fundamentals of effective project management - rockhurst university    

comptia a+ core hardware exam - technical development    

microsoft project 2003 (levels 1 & 2) - new horizon s learning center, birmingham, al    

project management fundamentals - new horizon s learning center, birmingham, al    

21 irrefutable laws of leadership  -follow them and people will follow you - command alkon, inc. sponsored course    


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microsoft office 2003, outlook, word, excel, powerpoint, visio, microsoft project 2003, microsoft visual source safe








yyyyyy x. yyyyyy


117 hutson lane - clayton, nc 27527








hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i offer approximately 15 years of experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships.  to complement my experience, i offer a bachelor of science in business administration.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy



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