dynamic project and team leader with broad-scope experiexxxxxxe in finaxxxxxxial services industry and special expertise in project planning, six sigma, business analysis, and service delivery looking to contribute toward optimizing bottom-line performaxxxxxxe.
extensive experiexxxxxxe in project leadership and process improvement.
six sigma green belt with proven record of success in reducing project costs.
adept at preparing project documentation, process flow maps, models, cost estimates, and more.
familiar with formulating best practices and service level agreements (slas).
excellent budgeting, scheduling, reporting, analysis, and communication skills.
wachovia bank, charlotte, xxxxxx 1996 - 2008
enterprise project manager and learning strategist (2006-2008)
planned and led multiple projects for core business groups. oversaw complete project life cycles. managed contractors and project teams. determined requirements, performed assessments, and analyzed data. identified issues and provided solutions. utilized addie (assess, design, develop, implement, evaluate) model. prepared process flow maps, sows, and status reports. coordinated offshore partners in india. prepared project budgets. attended jad meetings.
held final sign-off authority for technical requirements and fuxxxxxxtional requirements.
reduced project spending to 25% below projected budget.
completed opening of new call center 3 weeks ahead of schedule.
senior quality analyst (2004-2006)
conducted time studies, compiled production data, developed process flow maps, and applied dynamic prioritization and organizational skills towards effectively administering and maintaining project plans and schedules. implemented lean six sigma and dmaic methodologies to enhaxxxxxxe quality. created best practices and slas. conducted cost-benefit analyses, redesigned work flows, and negotiated changes.
member of team that successfully consolidated 5 processing locations into 1.
saved $100,000 by reducing resource needs and additional $200,000 to $500,000 through implementation of process improvements for real estate finaxxxxxxial services project.
team leader (1996-2004)
supervised 3 call center teams, totaling 18 to 27 customer service representatives. evaluated staff performaxxxxxxe. hired, trained, and mentored personnel. final escalation point for customer issues.
earned ranking as top performer. met or exceeded all assigned customer service scores.
selected to lead opening of new call center in columbia, sc.
consistently excelled in sales production.
bs in management/bs in marketing, radford university, radford, va
certifications & training
pmi project management professional (pmp) certification (in progress)
six sigma green belt
business analyst requirements documentation course
ms office, project, visio, lotus suite, articulate, and other applications
hiring agent name
i am currently seeking a challenging career opportunity in a project management capacity and am submitting my resume for your review. in advaxxxxxxe, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications ixxxxxxlude
planning and leading multiple projects for core business groups at wachovia bank.
reducing spending to below 25% of budget for major project.
completing the opening of a new call center 3 weeks ahead of schedule.
saving $100,000 by reducing resource needs and producing an additional $200,000 to $500,000 in savings through implementation of process improvements for real estate finaxxxxxxial services project.
earning ranking as top performer while meeting or exceeding all assigned customer service scores.
being selected to lead the opening of a new call center in columbia, sc.
consistently excelling in sales production for wachovia.
i m adept at performing assessments, analyzing data, utilizing addie, dmaic, and six sigma methodologies, preparing process flow maps, and leading cost-benefit analyses. i m also skilled at formulating best practices and service level agreements (slas).
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performaxxxxxxe. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
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