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yyyyyy x. yyyyyy            4279 spring street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000



driven administrative/management professional eager to contribute dynamic office/business management, team building, project management and technical skills toward supporting a medical practice or business operation in maximizing operational performance.


career profile

ø  solid experience in all phases of administration and organizational operations.

ø  career built in medical and hospitality sectors.

ø  wide-ranging computer expertise encompassing multiple business applications including ms office suite, harvard graphics, fidelio, opera and medical programs.

ø  record of progression to assignments of increasing authority and responsibility.

ø  demonstrated competence in team leadership, training and customer service/relations.

ø  capacity in working effectively to achieve stringent deadlines/quality standards.

ø  knowledgeable in administrative procedures, policy/procedures and data entry.

ø  skilled in office management.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  notable ability in personnel training and development.

ø  adept in project management, client relations and tracking systems.

ø  a.a. degree equivalent, earned in germany.

ø  german linguist.


professional experience

the westgate hotel, san diego, ca                                                                                  2006 - present

hotel telecommunications operator

       recruited to assist clientele and manage multiple telephone communications for five-star hotel operation.

       facilitate all guest requests and assure timely completion.

       dispatch and administer hotel shuttle operation.

       tasked to facilitate training in foreign student exchange program.

       initiate financial spreadsheets documenting marketing expenses for accounting department.

       aid marketing department in high volume promotional endeavors.

the westin gaslamp quarter, san diego, ca                                                                         2003 - 2005

service express agent/night auditor

       originally retained to perform financial control duties and achieved rapid promotion to service express agent assignment.

       ensured effective resolution of all guest issues/requests.

       documented timely completion of all guest issues.

university clinic of wuerzburg, wuerzburg, germany                                                              1989 - 2002

administrative assistant, department of dermatology

       promoted to role after successful assignments as unit secretary, department for orthopedic surgery, documentation assistant, department of nephrology, and medical transcriptionist, department of oncology.

       as administrative assistant, supported physicians, performed financial control duties and maintained faculty schedule.

       effectively transcribed research papers and publications.

       initiated manuscripts and statistical reports.



vocational school for medical secretaries, diploma, 1980

humanistisches gymnasium, wuerzburg, germany, german secondary school diploma for university matriculation - u.s. equivalent to associate of arts degree

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