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0000 xxxxxx xxxx , xxxx , xxxxx 00000







operations ~ sales ~ customer service

profile of qualifications


ø  proficiently drive broad facets of operations ranging from business development, sales/marketing, client management, and customer service to human resources, financial, administrative, inventory control, and quality assurance; track record of promoting with employers to positions of increasing responsibility in recognition of strong performance

ø  excel in hiring, training and directing productive sales, customer service and operational teams

ø  dynamic communication, consultation, negotiation, and relationship building/client relation skills

ø  effectively define, develop and  implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability

ø  resourceful problem solver able to analyze and troubleshoot issues and deliver innovative solutions

ø  equally effective in self-driven and collaborative team environments

professional experience


member service manager, la fitness-dallas, texas                                                09/07 to present

steer broad-scope areas of gyms operations, from client services and business development to human resources, inventory control and administrative functions

successfully boost bottom-line performance by training and developing dynamic operation managers and team members in all areas of client servicing and facility operations as well as developing and implementing solutions-focused policies and procedures to contain costs and increase efficiencies

diplomatically respond to bbb complaints for timely resolution to maintain high ratings


marketing manager, mjm sports-dallas, texas                                                              07/2005 to 09/2007

steered operations for seattle-based company, with responsibility for effectively building and leading a productive sales team committed to delivering quality customer service and driving revenue growth

actively consulted with clients to define business goals and developed and provided customized programs to support them in growing business through diversified revenue streams


personal banker, bank of america-las colinas, texas                                        05/2003 to 06/2005

led sales and service operations targeted toward maximizing individual consumer business through sales/cross-selling of broad range of financial products and services

fostered a collaborative teamwork environment instrumental to building and retaining high-performance staff

strategically controlled financial risk to optimize profitability; actively assisted with center inventor



bachelor degree, communications w/business minor, north texas university-denton; 2003

community activities

dallas sport and social leagues and activities




0000 xxxxxx xxxx , xxxx , xxxxx 00000










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging new career in management where my broad experience and strong track record will support you in boosting performance.  to acquaint you with my qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i earned a bachelor degree in communications, with a minor in business, in 2003 and immediately launched a career in client-focused, service-oriented industries where i have consistently rapidly progressed to positions of increasing responsibility.  with a vast background in all areas of business operations, from sales/ marketing, client servicing/account management and human resources to administrative and financial, i am qualified to assist you in optimizing competitive leveraging, business growth and bottom-line profits.  i have a talent for capitalizing on opportunity, developing/implementing targeted action plans and strategic operational processes and building/leading high-performance management, sales, customer service, and support teams.  additionally, my career track illustrates my ability to rapidly adapt to and thrive in new industries.


as an employee, you will find me to be a driven team player prepared to deliver both immediate and long-term results and committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






steven eggleston

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