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yyyyyy x. yyyyyy

                          0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                    

results-driven retail banking specialist eager to contribute superior business development, branch management, and customer service skills toward supporting the employer in optimizing financial and operational performance


ø   offer numerous years of experience within the retail banking industry with expertise in branch management and development, sales and customer service training, and product promotion

ø   solid record of hiring, mentoring, and retaining top performing support teams responsible for multibillion dollar mortgage, home equity, deposit, and investment portfolios

ø   emphasis on facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø   dynamic communication, presentation, negotiation, and relationship management skills

ø   proactively develop and implement innovative sales strategies and initiatives

professional experience       

jpmorgan chase & co./bank one                                                                                  2002 c present

first vp, jefferson district manager, new orleans metro market, jpmorgan chase bank (2006 c present)

            in recognition of outstanding performance, steadily progressed within company to attain executive position entrusted with the supervision of eight retail branches with a total deposit base of more than $1.7 billion

            perform human resources and staff development functions including recruiting, hiring, training, and assessing  more than 130 personnel; continually achieve very high levels of employee retention

            successfully grow annual revenue, profit, and client base; provide superior service to existing customers while expanding consumer and business market share

            lead teams to consistently meet and beat sales and customer service goals; address and resolve escalated customer issues

wholesaler, greater louisiana market, jpmorgan chase bank (2006)

            collaborated with market manager to promote branch success and expansion in this key territory; created and conducted highly effective sales trainings and workshops for all positions

            actively oversaw performance and development in multiple locations; worked closely with onsite staff and management to ensure accomplishment of corporate targets

traditional branch manager, gonzales branch, bank one/jpmorgan chase (2004 c 2006)

            managed all aspects of store operations for a top ranking, freestanding branch with $1 billion in annual revenue and more than $150 million in deposits

            led location to achieve position within top 10% of similar national branches for 2004 and first place for 2005  

instore branch manager, gonzales instore branch, bank one (2002 c 2004)

            performed all supervisory and management duties at this small, busy location inside a grocery store; additionally handled sales and service functions

            actively involved in transitioning store to subsequent location and jpmorgan chase policies and procedures following acquisition; staffed new branch and supervised closing of instore branch


~ prior background ~

outside sales representative, mcbee systems                                                                   2000 c 2002

contract abstracting work, petroleum landman                                                                 1998 c 2000


bachelor of science in marketing, louisiana state university, baton rouge, la                             1997

            member, kappa delta sorority

yyyyyy x. yyyyyy

                          0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive sales, business development, and customer service experience within the banking industry.  i excel at developing customer acquisition strategies and effectively lead team members to drive sales growth and deliver quality account servicing.  my dynamic communication skills have consistently proven instrumental in my ability to steer operations toward achieving goals and i am highly effective at identifying and addressing client-specific needs.  additionally, i offer solid experience in creating and executing training programs for all levels of staff. to complement this background, i offer a degree in marketing.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy


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