Strategic Operations Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company.
• Profit & Loss Analysis
Efficiency Best Practices
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, budgetary management and financial analysis, customer/client service protocols, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Ø Comprehensive understanding of the sales, marketing, and customer loyalty arena due to advanced practical training.
Ø Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy with specialized proficiency with numerous applications and platforms.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Participate in cross-functional teams to reduce warranty costs and establish high quality standards.
Ø Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Ø Stay abreast of most up-to-date research and data in order to offer most viable services to client base.
Ø Provide staff support and mentoring whenever necessary.
Ø Resolve issues quickly through careful data analysis including technical and functional information.
Ø Met or exceeded financial performance plan 6 of 7 years to achieve profitable revenue growth.
Ø Improved delay ratio by over 1200 percent and had no delays in last 19000 flights.
Ø Achieved 1st place in customers ranking program (out of 72 cities.)
Ø Developed and implemented several safety strategies to achieve zero aircraft strikes or liability issues as well as drastic and consistent reduction in Worker s Compensation injuries.
Ø Improved Customer and Employee Satisfaction and designed and implemented Calculated Gallons Worksheet and Employee Incentive Bonus Program which are now used nationwide.
President, Earthcom Crane, Inc. 2004-Present
Primary responsibilities include utilizing several comprehensive marketing strategies to develop and grow business to the greater Lansing area.
Obtained class A license and operated 35 ton crane per customer direction.
Successfully completed over 1,500 different job sites without accident, injury or OSHA violation while yielding over $740,000 in revenue during first four years.
General Manager, Aircraft Service International Group, Inc. 1997-2004
Primary responsibilities included management and leadership of 40+ employees as well as several lines of business including: Commercial Into-plane fueling, Fuel Facility Operation, (100,000 gallon capacity with 185,000 gallon per day thru-put.), Commercial Aircraft Maintenance Department, Internal and External Ground Service Maintenance, Auto-gas and Diesel sales, Lavatory Services and Deicing of Commercial Aircraft.
Maintained cost controls and proper balance of financial expenditures as well as reviewed monthly profit and loss statements.
Analyzed financial variances and developed concurrent strategies to overcome deficits.
Performed extensive audits and approved accounts payable invoices to vendors.
Monitored safety programs and monthly safety meetings to ensure all regulations are adhered to.
- Project Manager, Aircraft Service International Group, Inc.
- Ramp Supervisor, Aircraft Service International Group, Inc.
n General Education Coursework, Rock Valley College & University of Wisconsin
David B. Lawver
Senior Operations Manager
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles, most recently as President of Earthcom Crane, Inc. in Lansing, Michigan. I am skilled at all phases of planning, supervising, and execution of medium to large scale projects. I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.
I have worked as a technical expert in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget. I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned.
I am an exceptionally hard worker and consider myself a strong team player. My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes. Further I am open to discussing relocation if this should be a requirement.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
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