Driven Senior-Level IT Management Executive eager to contribute extensive background and talents toward supporting and leading a dynamic employer in optimizing bottom-line performance.

 

 

Substantial blend of technical and business acumen with exceptional hands-on management experience in a broad range of IT arenas. Dedicated, perceptive and visionary, offering outstanding capabilities in project management, information security, staff leadership, process improvements, business analysis, and process re-engineering. Highly focused leader who effectively recruits, develops, motivates and leads top-performing personnel. Accurately and diligently monitor company fiscal data and performance to optimize profitability, cost control, and budget compliance. Strong expertise in software development, procurement of new technology, vendor relations, and contract negotiations and administration.   

 

Key Achievements:

 

• Winner of one of 10 Pinnacle Awards given by APAC and featuring 18,000 potential candidates.

         Won numerous Employee of the Month Awards during tenure with Electronic Data Systems.

• Increased staff retention and morale at TDI through excellent motivational skills and recognition of exemplary performance.
• Successfully identified and recovered $60K+ for TDI in vendor over-payments related to telephone, Internet, and support.
• Leveraged keen talents in cost control to reduce monthly spending for TDI by 80%+ for telecom and data communications.
• Analyzed and elevated system uptime at TDI within first 2 months to remain at > 99.99%
• Transitioned numerous processes from manual to computerized, significantly increasing productivity and efficiency.
• Seamlessly integrated IT assets of Wygant Scientific during comprehensive acquisition process.
• Cost-effectively managed over $2M in capital and $800K salary budgets for APAC.
• Navigated smooth integration of ITI Marketing IT infrastructure with APAC during acquisition.
• Personally performed over 2,000 PC/server installations in former role as Systems Engineer for Electronic Data Systems (EDS.)
• Chosen as Top-Rated Presenter at TDI User Group Conference 2008.

 

 

TDI, Inc., 1999 to Present

Chief Technology Officer / Chief Information Officer

         Spearhead full-scope technology operations inclusive of staffing, procurement, budget administration, quality control, and development and support of core Liberation and Encore product suites.

• Demonstrate exemplary leadership talents in recruiting, developing and retaining up to 20 productive personnel.
• Conduct annual performance evaluations and negotiate compensation/salary structure.
• Drive efficient IT operations within company including technical support, security, licensing, and vendor partner selection for telecommunications, data circuits, desktops, laptops, servers, and BlackBerry units.
• Decisively plan, coordinate and direct outsourced labor as influenced by project needs and goals.

 

Continued ►

 

 

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Professional Experience continued

 

         Championed multiple technology projects including installation of Mitel 3300 VoIP Unified Communication System Platform and replacing 15 Windows servers with five HPDL360G5 VMWARE ESXi Servers.

         Designed, installed and administered 53 Windows servers spanning two states and two sites.

         Exhibited outstanding prioritization abilities in creating domain namespaces, leveraging Windows 2008 DFS to share critical data across VPN WAN, and implementing Windows 2008 Terminal Services Gateway and Outlook Web Access (SSL).

 

APAC Customer Services, 1996 to 1999

Manager of Information Technology

• Interviewed, hired, managed, motivated and directed up to 30 personnel in administering servers, desktops, and Y2K projects.
• Conducted regular performance and salary appraisals, consistently emphasizing and promoting employee professional growth and technology training.
• Oversaw Windows platform support encompassing over 5,000 PCs, 170 servers, and ten Exchange Servers.
• Successfully maintained 99.98% production availability on Windows NT 4.0 operating system and proficiently managed Windows NT Domain Model using 1 Master Domain and 23 Resource Domains.
• Administered Microsoft Enterprise License Agreement (2,000 corporate desktops), devised PC and server naming and purchasing standards, and enforced regular back-ups and PC security procedures to safeguard critical company information.
• Exercised strong organizational skills to adeptly support over 71 sites spanning 14 states.

 

                   

 

Prior Background:

 

Systems Engineer, Electronic Data Systems, 1992 to 1996

Academic Computing Consultant, Bloomsburg University, 1990 to 1992

 

 

Bachelor of Science in Computer Science, Bloomsburg University of Pennsylvania, Bloomsburg, PA 

 

 

Software & Tools: Microsoft Office Suite (Word, Excel, Project, PowerPoint, Outlook); Novell; Altiris; WebEx; Microsoft Mail; Exchange Server; BlackBerry Enterprise Server (BES); Windows operating systems (all versions); Windows NT; SQL Server; VMware; GoDaddy

 

Networking & Protocols: TCP/IP and SNMP; routers and switches; HP ProCurve 54xx Series gigabit switching; VLAN, Layer 3 routing

 

Security:  Checkpoint Firewall NGX; RSAS Ace Server SecurID Token System; Barracuda Spam Filter; Symantec; Sophos anti-virus

 

Databases: Sybase, Informix, Microsoft SQL Server

 

Programming / Languages: Visual Basic; C

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a results-focused, solutions-oriented IT Management Executive to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you a substantial background in technology operations management, proficiency in directing IT staff and projects, and the flexibility to expertly handle competing priorities with an unwavering commitment to accuracy, efficiency, and customer satisfaction. To complement these qualifications, I offer solid organizational, strategic planning, analytical, and fiscal management skills which are essential in a senior-level IT management role.

 

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy