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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





results-driven leader with medical industry expertise eager to contribute talents toward actively supporting a progressive organization in optimizing performance.


career profile

ø  over 16 years of healthcare and administrative experience.

ø  graduate of medical terminology course.

ø  knowledge of icd 9 and cpt coding.

ø  expertise in oversight of procedure authorization and physician databases.

ø  proven background in all facets of departmental leadership.

ø  outstanding skills in direction of clinical, financial and business procedures.

ø  knowledgeable in administrative, quality and department management.

ø  exceptional communications and interpersonal abilities.

ø  adept in developing strategic programs to upgrade customer satisfaction.

ø  demonstrated coordination abilities.

ø  self-motivated, self-directed multi-tasker with excellent detail orientation.


professional experience

brown and toland medical group, san francisco, ca                                                                       1992 - 2008

customer services, 2002-2008

      successfully resolved member billings.

      processed up to 70 telephone calls daily.

      supported medical group physicians and members.


marketing department, 2001-2002

      started doctor referral line, maintained database of doctor specialties, clinical interests and education.


referral coordinator, 1997-2001

      coordinated with medical group doctor s offices to obtain authorization for medical procedures.

      maintained knowledge of authorized procedures and reviewed information gathered from physicians.

      gave in-service speeches at various regional hospitals.


customer services, 1994-1997

      communicated with doctors, authorized medical procedures and doctor billing.

      provided member services to approximately 65-70 people per day.


member services, 1993-1994

      addressed incoming and outgoing calls regarding members of represented health plans.


eligibility department, 1992-1993

      maintained activity reports from health plans and in-house customer authorization department.

      sent internal eligibility reports regarding contact with health plans.



career resource development center, san francisco

medical terminology course, 1992


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a medical industry assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 16 years of medical administrative support and coordination experience.  to complement this background, i possess authorization management, resource allocation, clerical, analytical, problem-solving and billing capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy







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