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Yyyyyy x. yyyyyy             0000 xxxxxx xxxx , xxxx , xxxxx 00000




Career Objective                             


Results-driven leader eager to contribute dynamic management, marketing and leadership skills toward actively supporting a progressive organization as a key staff member




Ø  Offer approximately 7+ years progressive experience in a wide array of environments with a comprehensive management background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing strategies to boost company leveraging in a saturated market

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders


Professional Experience                


Various employers

Branch Operations Support II                                                                                         2008-Present

Branch Manager Level IV                                                                                               2007-2008
Branch Assistant Manager                                                                                             2005-2007
Call Center Supervisor                                                                                                   2004-2005
Compliance Analyst                                                                                                       2002-2004

Compliance Technician                                                                                                  2001-2002


Career Highlights

  Contribute dynamic leadership skills in managing employees, with full accountability for the effective administration of annual budgeting activities and day-to-day activities.

  Stay abreast of state and federal laws and regulations related to credit union compliance including bank secrecy and anti money laundering laws

  Review and analyze necessary documentation and present information to management and staff through preparing, conducting, and attending meetings.

  Ensure that all staff members are actively involved in exceeding company goals and remaining in compliance with established security, internal audit, governmental regulations, and credit union policies and procedures.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including technology implementation to best achieve goals.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Spearhead diverse management functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation

  Maintain full accountability for executing monthly sales plans; overseeing payment payroll and maintaining company directives.

  Actively negotiate with vendors; recruit new hires and procure and cultivate new clientele.

  Analyze and review work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.




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