career objective                              

proficient, detail-oriented professional eager to apply excellent customer service and operational skills toward supporting the employer in optimizing financial performance

profile                                                

offer nine years of progressive experience with expertise in broad scope of responsibilities ranging from mortgage services to operational management

ø  sharp business acumen and experienced in managing customer service, sales/marketing, human resources,  procurement and vendor relations, and accounting/finance

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  recruit, hire, train, and directing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  outstanding communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

microsoft word, excel, access, powerpoint, access; internet explorer; mozilla firefox; quick books; microsoft money; citrix

professional experience                

title research specialist/post closing senior representative, landamerica onestop              4/03 c present

• successfully manage mortgage process from title research through funding and follow up; execute multiple concurrent duties while providing excellent customer service c recipient of multiple awards for superior performance
• efficiently obtain and prepare all relevant documentation to clear title liens in preparation for closing; oversee a five-member closing team responsible for producing all necessary paperwork including mortgage re-execution, drafting and ordering subordination agreements, releases/reconveyances, and deed preparation; review all loan documentation for accuracy and completion
• manage more than $5 million in escrow funding and payment process; prepare hud settlement statements; serve as liaison for lenders and borrowers
• perform staff training and development functions, manage accounts payable/accounts receivable, properly handle mail services

 

co-owner, green white checkered racing                                                                                             10/05 c 1/07

• effectively managed all customer service and operational aspects of business activity, including start-up and licensing, inventory management and ordering, merchandising, and loss prevention
• directed business development efforts; developed and implemented marketing plans and advertising campaigns
• proficiently handled cash and banking functions; balanced general ledger accounts; compiled and analyzed complex data to assess business performance

 

assistant manager, carlton cards                                                                                                         9/99 c 4/03

         managed busy store in line with corporate objectives; responsible for opening and closing, revenue control and reporting, setting up sales and seasonal merchandising displays, preparing for inventory procedures, oversight of product quality and shipment accuracy

         performed human resources duties including recruiting, hiring, training, and evaluating personnel

         ensured optimal levels of client satisfaction

education                                           

bachelor of arts in psychology, la roche college                                                                                            2000

 

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dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience in both the mortgage lending industry and the retail sector, with an emphasis on providing first class customer service.  i have applied my keen eye for detail along with my ability to handle heavy volume towards ensuring accuracy and quality in every position i have held.  my dynamic communication skills have consistently proven instrumental in presenting, negotiating and closing high-revenue transactions and i am highly effective in identifying and addressing client-specific needs.  additionally, i offer solid experience in managing administrative, human resource, finance/accounting, and procurement operations.  to complement this background, i offer a ba in psychology.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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