yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

enthusiastic customer service professional eager to offer progressive operations / technical / sales support, logistics, invoice / billing administration, and client relations experience toward supporting an employer in maximizing productivity and profitability.  top-performer with the ability to make decisions which reflect positively on corporate well-being and customer satisfaction.  excellent communicator who can handle multiple fast-paced assignments within high-pressure, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical and problem-solving talents.  completed extensive a+ certification coursework.

 

key areas of expertise

 

customer service                                  problem resolution                     order processes                                  management support

technical troubleshooting                 billing administration                   sales support                                       inventory control

logistics support                                   invoice preparation                      business communications                data entry

 

professional synopsis

 

 

         apply dynamic interpersonal relations talents toward handling high-volume incoming technical / billing calls to include resourcefully managing client inquiries / complaints, resolving key escalation issues, and troubleshooting challenges.

         contribute sharp technical proficiencies toward utilizing diverse desktop tools to test, evaluate, and determine root cause of problems while concurrently providing support for phone / internet services and video department overflow.

         drive business success by achieving set productivity / sales / quality goals by accurately correcting service errors and discrepancies covering a range of customer issues in a prompt and professional manner.

         play a vital role in supporting customer service operations by actively participating in team meetings in supervisor absence.

 

 

        strategically steered logistics support efforts by coordinating trucker routes to guarantee on-time shipment receipt, along with facilitating essential follow-up communications which ensured seamless business operations at all times.

        maximized information management efficiency through accurate data entry, invoice preparation, and billing administration practices to include regularly performing at above-average productivity levels.

 

 

         achieved advantageous skin care product sales generated by supporting top-performing staff in building valuable customer relationships to include placing orders for clients and handling all shipping / receiving issues as necessary.

         utilized broad scope of industry and professional product / services knowledge to proactively respond to customer concerns, ascertain specific client needs, and effectively resolve key business challenges.

         demonstrated strong analytical skills toward evaluating product inventories for optimal sales / customer service success.

 

additional professional roles held prior to 1993

 

community service

 

prison ministry volunteer • orphanage volunteer • nursing home / assisted living volunteer

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer over 16 years of progressive, cross-functional customer service, operations / technical / sales support, logistics, invoice / billing administration, and client relations experience toward maximizing your company s success.  i have proven myself to be a top-performing individual with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  i have also been recognized as an ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical and problem-solving skills. 

 

currently, as a customer service representative (advanced level) for time warner cable, i apply my dynamic interpersonal relations talents toward handling high-volume incoming technical / billing calls to include resourcefully managing client inquiries / complaints, resolving key escalation issues, and troubleshooting challenges as required.  within this role, i also contribute solid technical proficiencies toward utilizing diverse desktop tools to test, evaluate, and determine root cause of problems while concurrently providing support for phone / internet services and video department overflow.  furthermore, i play a vital role in supporting customer service operations by actively participating in team meetings in supervisor absence.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience.

 

you will find me to be an enthusiastic professional who can employ excellent communication techniques toward handling multiple fast-paced assignments within high-pressure, deadline-driven environments. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your organization.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

mayra mercado