yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused leader specializing in building solid teams, creating key business strategies, driving sales growth, and providing world-class customer service eager to offer 15+ years experience toward maximizing an employer s bottom-line.

 

profile of qualifications

 

         out-of-the-box thinker who expertly identifies lucrative business opportunities, translates operational needs into workable solutions, conceptualizes innovative customer service programs, and attains solid leveraging in competitive industry territories.

         ambitious self-starter who contributes a proven track record of defining priorities, organizing initiatives, and meeting goals.

         integral leader who builds loyal teams with low turnover rates and cultivates a strong brand image with high-quality standards.

         excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level.

career highlights

 

         achieved the industry s best customer service results with <.7 complaints per 1,000 newspapers delivered, including leading the state of colorado with 5 years of consecutive circulation growth from 2003 to 2008 and a record daily circulation in 2008.

         recognized for job performance excellence with nomination as naa s circulation sales executive of the year by management.

         noted in inland press article as 1 of only 171 newspapers nationwide to show circulation gains during recent annual audit.

         improved bottom-line results and achieved the best profit year in 2009 by fostering sound financial principles and streamlining business operations, along with exceeding job performance goals and customer satisfaction levels throughout tenure.

         finished #1 nationwide in market penetration for 6 consecutive years and for the 1^st time in the newspaper s 125-year history.

         reversed a 5-year reduction in circulation numbers and posted a modest 1.5% growth within a declining population area.

professional synopsis

 

 

circulation director

         applied dynamic leadership talents toward directing customer service, sales / marketing, and financial operations, including supervising 5 front-line managers, a top-performing 30-member team, and 100+ independently contracted distribution personnel.

         expertly handled large-scale budgets, profit / loss, and internal / external audits, along with leading an inbound / outbound call center, creating effective customer service enhancement programs, and enforcing corporate policies to boost overall revenue.

         initiated targeted surveys for clientele which assisted in relaying valuable feedback to managers and editorial and advertising staffs.

         recruited, trained, and mentored solutions-driven employees, including prioritizing tasks to maximize use of resources.

 

 

state circulation manager (2001 c 2002)

         strategically steered state-wide circulation efforts by managing 100+ distributors across 16 counties in southeast and south central colorado, including promoting superior sales and customer service among staff to improve operations profitability.

         contributed strong communication skills toward organizing town meetings with distributors to foster cooperative teamwork among a multitude of levels, encourage positive changes, and stress the importance of top-notch customer service activities.

 

sales & marketing manager (1995 c 2001)

         drove bottom-line results by directing sales / marketing for a newspaper s circulation base of 50,000+, including leading teams to the nation s highest market penetration throughout length of tenure and for the 1^st time in the paper s 125-year history.

         developed a model to dramatically enhance customer service, implemented a company-wide retention program to reduce customer churn, and collaborated with departments to proactively create and execute productivity improvement initiatives.

 

additional management roles held with the stanley works, inc. and joslins department stores prior to 1995

education

 

m.b.a.-level coursework                                                                    colorado state university-pueblo / regis university

extensive instruction in business consulting and business ethics

 

b.s., business administration                                                               university of southern colorado (now csu-pueblo)

management emphasis • extensive engineering coursework • top 20% college class • who s who • national honor society • dean s list

professional affiliations

 

newspaper association of america • inland press • kiwanis club of loveland board of directors

loveland chamber of commerce • colorado press association • midwest circulation management association