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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

a profound professional seeking general or upper management opportunity to contribute exceptional strengths in staff leadership and outstanding expertise in customer service toward supporting the employer in achieving business goals and objectives. 

 

~ career profile ~

  • cultivate, nurture, and maintain strong employee relationships to optimize workflow productivity.
  • deadline-driven and budget-conscious; thrives on challenges and performs effectively under pressure.
  • self-directed and dependable; extensive experience in working autonomously.
  • reputation for prioritization skills, solid judgment, versatility and problem solving abilities.
  • applies an outstanding blend of decision-making, communication, documentation and leadership.

 

~ highlights of professional experience ~

vice president                                                                                               10/2006 c present    

sunny sands land development/cbg water, co. /delara farms chaparral, nm

  • co-developed new house subdivision in accordance to county/state regulations; utilized business skills to buy land strategically, ensuring future development opportunities.
  • managed multiple aspects of building of new houses including design.
  • developed restrictive conveyances for neighborhood.
  • efficiently installed new methods/standards to increase revenue with the water company.
  • generated 35k + in collected past due amounts in initial year as vice president.
  • trouble shooter for customer land and water problems.
  • insured best crop production of 250 acre pecan/cattle farm; managed laborers.

 

director of operations                                                                                 09/2005 c 09/2006

springmaid beach resort, leroy springs, myrtle beach, sc

  • oversaw department heads of 492 full-service hotel; resort manager in absence of general manager.
  • helped establish budgets to ensure cost-effective operations; achieved maximum occupancy and revenue rates.
  • managed the resort s information systems to include visual one, delphi, safelok, golfpro, avaya phone system, web interface, and internal server.
  • served on resort s executive committee and revmax committee.
  • project manager for $1.3 million hotel renovation; coordinated contractors while maximizing revenue in other floors.
  • participated in public relations effort to promote springmaid beach programs/services.

 

rooms division manager                                                                           05/2004 c 09/2005

springmaid beach resort, leroy springs, myrtle beach, sc 

  • capably provided direct management of front office manager, reservations manager, executive housekeeper, and night manager; resort manager in absence of assistant general manager.
  • provided continuous training and development to meet and exceed aaa standards.
  • initiated new comment card program, and standards in accordance with our star competition.

 

~ page 1 of 2 ~

 

front office manager                                                                                      09/2003 c 05/2004

springmaid beach resort, leroy springs, myrtle beach, sc 

  • handled all aspect of 492 rooms within 3 different hotels ranging from standard rooms to 3 bedroom efficiencies in order to maximize revenue.
  • project manager for $500k renovation, including installation of new property management system, sales system software, key card software, and room renovations.
  • served effectively as resort manager in absence of assistant general manager.
  • established aaa diamond guest service standards to front desk and concierge personnel.
  • coordinated with sales and catering managers, food and beverage management, maintenance, pier management, and reservations department to exceed guest expectation.

 

assistant front desk manager, condominium front desk,                   08/2002 c 09/2003         keystone resort, vail resorts inc.,  keystone, co

  • oversaw 1500+ privately owned condos in 12 price ranges; maximized revenue.
  • recruited employees from 5 colleges; selected best interns from over 100 applicants.
  • trained personnel within four-diamond, preferred, and keystone resort standards
  • assisted customers; resolved all problems in a timely and courteous manner.
  • interacted with all hotel departments to ensure full services.

                             

front desk clerk, internship,                                                                               summer 2001

keystone resort vail resorts inc., keystone, co

  • registered guests resolved problems and collected charges.

 

security/bartender september                                                                                1999 c 2000

club west.  las cruces, nm

  • monitored id s, collected charges, served customers, and provided safety for 400+ daily.

  

server january 1998 c 05/1998

the olive garden, mesquite, tx 

 

 

 

~ education & certifications ~

new mexico state university, las cruces, nm

bachelor of science in hotel restaurant tourism management

                        

centro panamericano de idiomas, heredia, costa rica  c.a.

studied abroad for 12 weeks, summer 1999 and 2000

 

certifications: adult/child/infant and aed, selvage:  alcohol certification; community emergency response team

---

 

bilingual:   english/spanish

 

 


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear:

 

are you seeking a results-focused, solutions-oriented manager to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i offer over  ten  years of experience in general and upper management in the hotel and resort industry along with a overseeing a water/land business.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive relationships. 

 

as a member of your management team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

yyyyyy x. yyyyyy

 

 

 

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