~ cross-functional leader • high-profit producer • client relations specialist • expert in training top-performing staff ~

 

enthusiastic professional eager to apply proven operations management, sales / consulting,

client relations, and team building talents toward maximizing a progressive employer s success.

 

profile

 

        offer over 5 years of progressive operations management and sales / consulting roles within high-volume hospitality and retail environments to include experience in client relations, training / development, and business liaison capacities.

        contribute strong interpersonal relations skills to effectively interface with all levels of business representatives.

        dynamic leadership abilities; adept at multitasking within fast-paced, high-pressure environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

        expert at delegating employee assignments to optimize use of resources and meet operational goals.

        create best practice methodologies and continuous business solutions in strategic alignment with corporate objectives.

        completed extensive professional coursework at bangkok university (bangkok, thailand).

        fluent in thai and english languages.

 

professional synopsis

 

 

         applied strong interpersonal relations talents toward facilitating smooth communications between concierge personnel to include ensuring efficient guest check-in / check-out and accurate appointment setting / itinerary organization practices.

         demonstrated knowledge of all hotel services to promptly handle wide-ranging guest requests and effectively resolve business challenges in strict compliance with hospitality standards.

         drove operational productivity by resourcefully training new employees on all-inclusive spa services and procedures.

         supported management with innovative spa projects to include liaising among various departments to maximize efforts.

         represented an exceptional image of the spa facility which led to a loyal visitor base and the encouragement of fellow associates to make decisions to reflect positively on organizational well-being.

 

 

         achieved advantageous cosmetics and fragrance sales through targeted marketing efforts to diverse clientele, along with utilizing proven prospecting and presentation skills to actively boost revenue within key competitive markets.

         contributed strong analytical abilities instrumental in handling comprehensive inventory control.

         created an appealing store environment through the implementation of dynamic interior merchandise displays.

         led effective training programs for incoming personnel to maintain high-quality standards and consistent retail operations.

 

community activities

 

~ provided free mini-makeovers and spa treatments for cancer patients ~

tampa general hospital (2003)

 

~ performed english instruction to students in grades 1-3 ~

various schools in chiang mai, thailand (1999 c 2001)