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yyyyyy x. yyyyyy                                         

po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective

results-driven manager eager to contribute outstanding financial administration, strategic marketing, relationship management, and team leadership skills toward supporting the employer in optimizing operational and financial performance


ø  numerous years of managerial experience with expertise in sales and marketing, staff development, payroll / benefits administration, grants coordination, financial reporting, and process improvements

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  successfully recruit, train, direct, and retain top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and dynamic entrepreneurial aptitude; superior communication, presentation, negotiation, and relationship management skills

ø  strong technical proficiencies including microsoft office (word, excel, powerpoint, outlook) and argis

professional experience

maryland state department of natural resources annapolis, md                                                              2010 c present

grants coordinator & assistant to the chair of critical area commission

  • oversee grant process with $325k budget for 17 counties and 37 municipalities; drive process from origination through administration and financial reporting
  • perform final review on critical area commission invoices totaling over $2.2m; ensure completeness and accuracy prior to presentation to executive director for signing
  • provide comprehensive administrative support to busy commission chair; manage calendar, prepare materials for senate/house briefings, maintain critical databases, and draft correspondence

columbia associates, baltimore, md                                                                                                            2002 c 2009

operations manager

  • brought on board to manage operations at lead salon with 18 chairs and retail unit, as well as two other locations throughout the region
  • led franchises to generate $400k in annual sales


salon management systems (d.b.a. accent salons), cincinnati, oh & atlanta, ga                                         1996 c 2001

operations manager / executive manager

  • expertly directed all aspects of business operations for this cincinnati-based full-service hair salon franchisor with 15 east coast locations, including corporate-owned atlanta business model / training facility
  • increased annual sales up to 24% to $310k through effective marketing, intelligent business management, and ensuring excellent customer service
  • played an integral role in new store openings; trained owners, recruited and developed staff, set up pos and inventory systems, and provided guidance and advice


~ additional experience ~

department of education & city office of employment development, baltimore, md                                     2002 c 2008

insert title

  • assisted area residents seeking job-shadowing, work-study, summer employment, and mentoring experiences


community college of baltimore county, catonsville, md                                              anticipated graduation insert date

studies toward a.a.s. in office administration, software applications / executive assisting concentration


~ professional affiliations ~

member, business and professional women (bpw/usa), washington, dc

member, society for human resource management (shrm), alexandria, va

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