yyyyyy x. yyyyyy	xxx-xxx-xxxx		tammy duncan
ocean springs, ms 39564	abc@xyz.com		tourism/hospitality manager

profile

• offer solid and progressive management experience, including expertise within tourism/hospitality, employee training and guest service capacities.

  develop effective account strategies for every situation, create goals for key activities, apply corrective measures, and manage client accounts with integrity to overcome adversity and rejection.

  cultivate key customer relationships through outstanding follow-through for utmost customer satisfaction.

  excel in supervising event planning, marketing campaign development, product/service sales, and team leadership.

• expert in employee training methodologies with demonstrated success in generating new business and boosting bottom-line profitability.
• facilitate productive relationship with diverse populations, effectively managing conflicts between patrons and co-workers, and corresponding with a various vendors and departments.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

     career achievements

increased profit margins and bottom line revenue 25% each year.

regional navigation team representative, 2006

awarded for best outdoor creative crystal parrot awards, 2005

 

education

master of business administration william woods university fulton, missouri

bachelors of science in business & communication central methodist college fayette, missouri

 

professional development

tip certified trainer                                                                                                                     2006

isle all star (employee of the quarter)                                                                          2004-2006

navigation team chairman                                                                                                          2005-2006

navigation team member                                                                                                  2004-2006

appeals and termination committee                                                                                2004-2006

active member of the responsible gaming committee                                                 2004-2006

technical proficiencies

           microsoft office suite; excel, word, powerpoint                                 as 400 casino management system

credit card point of sale system                                             stratton warren purchasing system

infinium database system                                                       lodging management system

 

 

professional experience

travel and tourism manager the isle of capri casino and resort                                       2008-present

• strategically supervise all department operations, from group sales and air junkets to day and overnight bus marketing programs.
• design unique and creative follow-up material for guests, including welcome, thank you and follow-up literature; gaining 20% new customers over previous year.
• contribute proactive planning, developing, and implementing of new sales and bus program packages to expand utilization of company products and services.
• effectively manage a broad range of accounting/finance operations, including travel/tourism department annual budgeting and frequent financial reports.
• responsible for developing travel and tour database, as well as training manuals for tourism/sales department, to streamline processes and increase productivity.

 

travel and tourism manager the isle pompano park casino and racing                                2007-2008

• successfully led company business through the creation of innovative bus marketing program for both casino and racetrack.
• actively functioned as public face of isle at local chamber of commerce and area meetings.
• coordinated all communication for and with upcoming bus groups and marketing events.
• person-in-charge of financial reports and analysis, business budget and marketing plan for 2009.
• consistently reported all bus marketing and team-focus programs to the general manager.

 

guest service/training manager the isle pompano park casino and racing             2006-2007

• effectively trained and directed departmental staff and actively collaborated in human resource operation functions such as developing training programs for 1,200 team members, including new hire orientation, core management classes, guest service training, diversity training, leadership development, and compulsive gambling support groups.
• actively collaborated in an over-the-top wow guest service training for isle team members, called training, from program rollout to continuous program improvements and updates.
• facilitated productive internal communication on training programs, compulsive gambling and alcohol awareness throughout the casino.
• successfully directed 31 mentors across multiple departments to oversee development operations.

 

promotions and special events supervisor the isle of capri casino and hotel          2006-2007

• sharp business acumen and experienced in managing broad scope of operations, from organizing special events, marketing promotions and entertainment for casino to booking local acts for the casino floor, negotiating contract riders and communicating with headlining acts.
• actively coordinated internal and external communication for casino events and promotions.
• managed a broad range of operations, including placing bids for contracted events, compiling promotional summaries for property, event outcome reports, and expense reports for five budgets.

 

advertising and public relations coordinator isle of capri casino and hotel              2004-2006

• spearheaded the administration of $2m dollar budget, while assisting with total casino patron count forecasting for budgeting functions.
• drove the successful rollout of advertising campaign of new 140-room hotel and ballroom, including the coordination of billboard placement, production of media advertising for radio/ print, synchronization of media with property events, and preparation of media press releases.
• facilitated productive vendor relationships to achieve competitive pricing and boost profitability.

 

special events coordinator isle of capri casino and hotel                                                       2003-2004

• effectively designed and coordinated multi-property promotions for a full talent search in support of company events.
• successfully supervised all aspects of planning and organizing events and promotions for company, including contacting local media, collaborating in advertising, direct mail promotions, budgeting, and weekly status reports.