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xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Property Insurance Claims
Well-rounded and energetic professional with nearly 20 years experience seeks new challenge and opportunity to apply consummate skills as a Property Insurance Claim Representative.
♦ Key areas of Expertise ♦
Property Claims
Inspections/Investigations
Estimates/Negotiations
Project Management
Policies and Procedures
Quality Control
Cost Analysis
Measurement Analysis
Documentation Management
Troubleshooting
Sales
Personnel Management
Leadership and Training
Customer Service
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Professional Profile
Escalate business development through exceptional project management skills and expertise in property claims, investigations, damage estimates, and negotiations which maximize productivity and revenue growth
Organized and detail-oriented Leader with personnel management experience; positively motivate teams, provide training, and conduct employee evaluations
Expand clientele by securing large-volume, high-profit accounts while maintaining existing customer base through exemplary account management; exceed goals and objectives
Communicate technical and complex information easily and concisely; ensure superior customer service
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Employment History
Senior Estimator/Project Manager 2007 C Present
Fireclean Restoration LLC ▪ Elk Grove Village, IL
Successfully completed major project which included estimates and negotiations of fire and water damage to an 82 unit condo building; repair and mitigation damage exceeded $3.5M
Boost business development by establishing strong client relationships; solicit and sell services
Key player who inspects, investigates, and estimates building damage, necessary mitigation, and remediation; oversee residential, commercial, and personal property losses including inventory, cleaning, and storage
Team leader who negotiates estimates and settlements with insurance adjusters, homeowners, and public adjusters; outline repair process, timeline, and material allowances
Demonstrate exceptional project management skills; monitor costs, schedules, and negotiations; supervise sub-contractors, architects, and various other pertinent parties
State Farm Insurance Company ▪ Arlington Heights, IL 1995 C 2005
Re-Inspector Trainer 2000 C 2005
Promoted from Claims Adjuster; launched re-inspection of property damage claims by policyholders
Demonstrated excellent leadership qualities; positively motivated team players; provided training and development; conducted employee performance evaluations with recommendations for improvement
Skillfully analyzed claims processes, settlements, indemnity costs, and adjustment expenses
Effectively maintained quality control and compliance with fair business practices; managed documents including required worksheets and claims files
Liaison for problem resolution between claims representative, building contractors, and policyholders; ensured superior customer service
Field Adjuster 1995 C 2000
Essential team member who investigated, evaluated, negotiated, and settled residential and commercial property claims in urban and rural areas; experience in catastrophic environments
Proficiently prepared repair estimates and identified, documented, and explained coverage issues, liability limits, and company guidelines; identified, processed, or referred subrogation/risk related underwriting issues
Exhibited knowledge of structural design, construction methods, and current repair practices
Problem solver who provided customized solutions and excellent customer service
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Additional Employment
Co-Owner, Vibrant, Inc. ▪ Lake in the Hills, IL 2005 C 2007
Escalated business development through exceptional operations management and customer service; oversaw phone system installation and servicing, and voice and data cabling
Office Manager, State Farm Agent William Almaraz ▪ Bensenville, IL 1991 C 1995
Obtained Insurance Producers License; optimized office operations and provided administrative support; clarified policy information to clients, bound insurance coverage, and issued claims payments
Sergeant, NCO ▪ United States Air Force, Civil Engineering Unit 1985 C 1991
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Computer/Technical Skills
Xactimate Claims Estimating Software - versions 24, 25 & 27
Microsoft Word, Excel, PowerPoint, Publisher, FrontPage, and Outlook
Network+ and A+
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Education and Professional Development
Bachelor of Arts in Communications 1995
University of Illinois at Chicago ▪ Chicago, IL
Additional Training
Insurance Producers License
Completed AIC 33 requirement towards the Associate in Claims designation
Network+ and A+ Certifications
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