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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



results-driven leader with masters in project management eager to contribute sharp business acumen toward supporting a progressive organization in boosting bottom-line performance.




  • offer solid and progressive banking experience, including expertise within finance, project management and customer service capacities.
  • in depth academic training in analytical and logical problem-solving from keller s masters degree in project management.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • skillful at performing independently or within a team to exceed all operational goals and objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • consistent track record of promotions and commendations for exceptional on-the-job performance.
  • proven ability to maintain the highest levels of confidentiality and upholding the ethical standards of the finance profession.

professional experience


branch supervisor tcf bank                                                                                                                2008-present

  sharp business acumen and experience in managing broad scope of branch operations, from processing exception transactions, customer service and troubleshooting to back-room duties and branch opening/closing.

  consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.

  manage broad scope of employee supervisory activities including teller audits, terminal procedure training and personnel guidance/mentoring.


agent independent money gram                                                                                                                      2008

  developed and implemented innovative marketing plans, successfully generating new clientele and increasing business.

  proficiently handled a wide variety of financial operations, including processing bill payments, issuing prepaid cards, money orders, and handling wire transfers of over $100k.


direct marketing manager golomt bank of mongolia                                                                             2003-2004

  successfully steered sales operations to generate high volume growth and revenue on behalf of company.

  effectively identified and capitalized on opportunities to penetrate and develop new clientele.

  facilitated productive relationships with top executives, brought 12 executives in as clients with accounts of $4m.

  consistently prepared and presented monthly completion reports to management, keeping them abreast of all operations.


risk/credit manager of card center golomt bank of mongolia                                                                       2003

  actively served as decision-maker on customer requests for credit limit increases and decreases; generated $1m in credit card approval.

  consistently cultivated strong customer relationships through frequent communication and quick problem resolution.

  led card center to consistently decreased levels of unreported, unpaid, and suspicious transactions, from 35% to 11% within 6 months.


sales associate golomt bank of mongolia                                                                                            2001-2003

  responsible for drafting internal guides and manuals to facilitate correct debit/credit card usage.

  effectively trained and motivated staff and actively collaborated in operation functions such as evaluating performance and providing guidance/mentoring.

  utilized extensive knowledge of handling all manner of customers in providing exceptional client service.


fiscal policy department intern ministry of finance of mongolia                                                                  2000

  trained in source analysis techniques for government budget revenue and expenditures.

professional education


masters degree in project management keller graduate school of management gpa 3.94                          2008


bachelors in business administration & finance national state university of mongolia gpa 3.68              2001

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in financial business operations, project management and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, leadership, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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