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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

solutions-focused leader eager to contribute dynamic management, strategic planning and business development skills toward actively supporting a progressive organization in optimizing operational and revenue performance.


ø  offer extensive experience in business analysis, with comprehensive marketing and advertising background.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

recent career achievements

ø  served as director of operations for start-up of regional certified prosthetics and orthotics, working directly with board of directors to define organizational mission and establish business structure, budget plan and operational policies, directly leading to growth of business to over $36m annually.

ø  exhibited advanced communication and analytical skills in negotiating benefits plans with vendors and decreasing health insurance costs by 60%.

ø  significantly increased cash flow and reduced over 30-day delinquencies by implementing estimation of services per reimbursement schedules enabling immediate collection of patient portion.

ø  significantly reduced bad debt over 120 days by 22% within 1st year of employment at hanger.

ø  improved collections ranking from 19th to 7th out of 22 regions.

ø  drastically reduced resubmissions and patient payment delinquencies by defining, developing and executing accountability controls for coding accuracy, approval verifications, timely billing and reimbursement submissions, and tracking of open transactions.

professional experience

ceo, business partner - lee enterprises llc, chesterfield, va                                            2008-present

  contribute dynamic leadership skills in building and establishing a mobile detailing service, with full accountability for managing all aspects of daily business operations.

  innovatively design, develop and launch targeted marketing strategies to boost performance.

  successfully contribute to business development by using proactive prospecting techniques to generate new customers.


business consultant - executive collect consulting, richmond, va                                     2007-2008

  relied upon to lend expertise and analysis to start-ups and business operations improvement initiatives, collaborating directly with business owners, executive boards, and practitioners to identify goals and yyyyyy x. yyyyyys and strategize paths to accomplishment.

  applied sharp business acumen and analytical skills toward strategically protecting investments through sound financial planning and implementation of accountability controls for cash management and reimbursements.

  conducted comprehensive cost analysis of procedures and administration, in order to identify and launch targeted strategies to optimize productivity, efficiency and performance.


practice manager - pediatrics and adolescents, chesterfield, va                                         2005-2007

  directly trained, motivated and managed a 14-member team of medical assistants and administrative staff, playing an instrumental role in the development of top performing team members.


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elizabeth anne ross                                                                                                                               page 2 of 2



practice manager - pediatrics and adolescents, chesterfield, va                                         2005-2007


  efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  proficiently performed qualitative and quantitative analysis of financial disposition and service goals and met weekly with board of directors to present summary analysis of financials.


area administrative manager - hanger orthopedic group, inc., bethesda, md                                  2002-2005

  maintained full accountability for accounts receivable, collection and billing training of 14 branches consisting of 35 staff members throughout mid-atlantic region.

  steered the management of information systems, financial and compliance reporting, billing and collection, and accounts receivable, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

  strategically planned and coordinated daily office workflow processes to maximize use of human resources while controlling labor costs and meeting customer needs.


director business operations, central billing office collections and billing - north broward medical district, fort lauderdale, fl                                                                                                              2001-2002

  exhibited solid leadership qualities in supervising 85 employees including collectors, billers, supervisors, team coordinators and support staff.

  contributed advanced communication and negotiation skills toward liaising effectively with third parties to resolve problems promptly and efficiently.

  reduced delinquencies and increased timely revenue collection by analyzing operational processes and defining/implementing improvement strategies.

  cost-effectively allocated, administered and managed revenue and expense forecasting and budgeting reports.


consultant - advanced receivables strategy, inc., plano, tx                                                           1996-2001

  improved billing and collection processes, reduced aged accounts receivable and increased cash collections through thorough research and analysis of operations and identifying effective action plans.

  initiated successful exception projects to allow processing of $7m of accounts past timely filing and resolved 90% of medicare $2.5m inventory as assistant project director.

  produced 30% reduction in cost per hire for temporary employees by negotiating cost-effective staffing contracts.


bachelor of science, english & education - west virginia state university (institute, wv); dean s list - 4 semesters

professional development/training

select courses toward master of business administration - university of phoenix (phoenix, az)

siemens/sms payer management (prm- managed care reimbursement)
customer service management
collection and denial management
annual cpc coding conference (va beach), 2006

technical skills

software skills: microsoft word 95-2007/vista, excel (customized graphs), access, powerpoint, quickbooks, outlook

integrated collections software skills: meditech, sms envision, artrac, renlar (pharmaceutical), hcs, casper, cubs, mede (western ny billing software), ssi, medicare florida share and meda, paces (ny medicaid billing software), a4, hbo, hart (michigan blue cross billing software), epic, fccs, lawson, benchmark, md navigator, medact, premis, payer path, and athena health


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