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Yyyyyy x. yyyyyy                            9999 W. Katie Ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Results-driven Administrative Professional eager to contribute dynamic management, interpersonal relation and client servicing talents toward actively supporting a progressive organization in optimizing operational performance as a key staff member.



Ø  Offer approximately 4 years experience in office administration and human resources, with comprehensive management and customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


Professional Experience                                                                               

Manager, Sunny Buns Salon and Spa C Spokane, WA                                                    2004-Present

  Contribute dynamic leadership skills in managing all levels of employees, with full accountability for the effective administration of sales and customer relations.

  Spearhead diverse administrative activities including staffing, training and performance evaluation.

  Efficiently plan and coordinate workflow and delegate assignments to optimize utilization of human capital and operational resources.

  Proficiently develop and execute sales strategies supporting enterprise-wide operations, with strong focus on optimizing productivity, efficiency and profitability.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Concurrently apply sharp business acumen toward providing quality customer service, efficient administrative support and effective human resource operations management, further illustrating ability to manage multiple functions.


Receptionist & Clerical Associate, Ascentium Corporation C Spokane, WA                     2007-2008

  Effectively planned, coordinated and facilitated office administration and clerical functions for Spokane s largest multi-media advertising agency.

  Applied advanced communication skills toward acting as first point of contact in promptly and professionally responding to client inquiries.

  Resourcefully conducted comprehensive review/analysis and prepared documents, working extensively with Microsoft Word, Excel and Works.


Supervising Bartender, Double Dribble Bar and Grill C Spokane, WA                             2005-2008

  Ensured staff members are properly educated on company training programs, policies and procedures.

  Proactively built and established key relationships and liaised effectively with management, staff, clients and vendors.

  Exhibited solid leadership qualities in mentoring, coaching and developing team of associates.


Waitress, Annie Fannie's Casino Bar and Grill C Spokane, WA                                         2002-2005

  Demonstrated exceptional multitasking and organizational abilities in performing diverse waitress activities ranging from customer relations to cash handling duties.

  Effectively contributed strong communication skills toward diplomatically troubleshooting and resolving customer issues.



Bachelor of Arts in Interdisciplinary Studies: Government, Forensic Anthropology, and Criminal Justice - Eastern Washington University, 2005; Achieved Presidents List.

Technical Skills                                                                                              

Microsoft Word, Excel and Works

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