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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



~ Results-driven Manager eager to contribute expertise in steering operations, business development, P&L, and team building initiatives toward actively collaborating with a dynamic organization in maximizing bottom-line performance. ~


Qualifications Profile


Proficiency in distribution/warehouse management, procurement, fleet and traffic operations, supply chain management, forecasting, and project management. Adept at production planning, fulfillment, ISO 9000 compliance, optimizing inventory integrity, RF and bar coding technologies, and coordinating facility/product/service start-up and expansion efforts. Diligently evaluate existing processes and procedures to identify areas of weakness and rapidly implement administrative, logistical and operational solutions that accelerate productivity, eliminate redundancy, and minimize expenses.  Combine solid leadership and team-building expertise to train, develop, motivate, mentor and supervise highly productive personnel.  Computer skills include Microsoft Office (Excel, Outlook, PowerPoint and Word), Red Prairie, PeopleSoft, KRONOS and WMS.

Achievements Snapshot:


         Spearheaded Six Sigma picking error project at Ingram Micro which decreased errors from 3.5% to 1%.

         Championed Six Sigma project at Advantage 1 to effectively increase on-time/in-full deliveries from 96.5% to 98.5+%.

         Project-managed full-scope construction of $3.5M fulfillment center for national apparel and hard goods customer; completed within budget and three months ahead of schedule.

         Directed 200+ employees in a 24x7 environment, successfully boosting productivity 28% by launching staff incentive program.

         Developed cross-functional training program to eliminate $450K+ of peak period overtime expenditures for RR Donnelley & Sons.

         Leverage outstanding interpersonal and communication skills to foster, nurture and maintain key customer relationships, vital to ensuring satisfaction and retention.


Professional Experience


Ingram Micro, Jonestown, PA, 2008 to Present

Distribution Center Operations Manager, Outbound and Returns

         Directly oversee distribution center s outbound and return functions by supervising, motivating and managing 8 team leads and 200 full-time hourly employees.

         Devise and enforce standard operating procedures and customer service level agreements.

         Enhanced overall efficiency by resourcefully developing productivity incentive program.

         Served as Special Account Manager for national dot com account having 15,500+ SKUs.

         Elevated quality control and assurance by creating and implementing company best practice for returns of high value products.





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Professional Experience continued



Advantage 1, Lancaster, PA, 1998 to 2008

Distribution Center Operations Manager           (2000 to 2008)

         Trained, mentored, managed, scheduled and supervised 14 supervisors and 425 full-time hourly employees in driving seamless distribution center operations.

         Held accountability for profit and loss, strategy planning, budget administration, new business development, and fleet and traffic operations.

         Strategically improved employee performance, morale and retention by developing and implementing an innovative perfect attendance incentive program.

         Resourcefully coordinated Quick Turn kitting operation to expedite overnight shipping of food and beverage orders for customers.


Distribution Center Receiving Manager            (1998 to 2000)

         Applied exemplary leadership talents toward managing all aspects of inventory replenishment, warehousing and returns for food and beverage storage.

         Slashed backorders in half by partnering with customers to assemble delivery schedules of high-volume SKUs.

         Led construction of 200,000 square foot addition to distribution center including new digital label print center.

         Leveraged considerable multi-tasking capabilities to administer vendor contracts for distribution network, drive traffic operations, and manage new service development of both retail and wholesale customers.



Prior Background:


RR Donnelley & Sons, Lancaster, PA, 1983 to 1998

Distribution Manager, Fulfillment, Warehousing and Returns                    (1992 to 1998)

Customer Service / Production Planning / Purchasing Supervisor            (1987 to 1992)

Division Production Planner C Manufacturing and Distribution                 (1983 to 1987)



Education & Professional Development 


Bachelor of Science Degree, Business Administration

Western Maryland College, Maryland


Six Sigma Black Belt

RR Donnelley & Sons


Certificate in Business Management

Penn State University





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you a strong background in directing warehouse operations, proven talents in project and personnel management, and the flexibility to skillfully handle competing priorities with an unwavering commitment to accuracy, customer satisfaction, and efficiency. To complement these qualifications, I offer solid analytical, problem solving, critical thinking, and planning skills which are essential as a <insert job title/position>.  


As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through technical acumen, versatility, and polished communication skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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