versatile and results-focused management professional eager to contribute exceptional marketing, communications and team leadership expertise toward supporting a dynamic company in optimizing bottom-line performance.
seasoned background in marketing and communications with a keen ability to accurately define and understand specific company needs and requirements.
exemplary skills in managing personnel, programs and projects, gracefully balancing competing priorities and demands.
proficiency in concept and campaign development, event planning and management, promotions planning, budgeting, customer service, vendor relations, and contract negotiations/administration.
excel at creating comprehensive, global employee incentive programs and communications.
formulate visually-appealing and informative marketing pieces and promotional materials as well as executive-level multimedia presentations.
able to quickly adapt to new roles, responsibilities, industries, and software applications.
highly skilled in strategy planning, development, implementation, tracking and reporting.
adeptly problem-solve complex situations and deploy business instinct and flexibility to achieve goals.
verizon business, ashburn, va, 2006 to present
communications / program manager
spearhead development and management of international employee communication plans encompassing 5,000+ personnel.
resourcefully create and implement employee recognition programs to elevate morale, productivity, team cohesiveness, and job satisfaction.
prepare and broadcast communications such as recognition announcements, organizational updates and company briefings, and support executive management by handling promotional and informational message development.
assembled service operations resource library comprised of 1,000+ policy/process documents as well as links to over 130 helpful websites.
standardized policy/process documents by creating template.
cost-effectively administer annual budget ranging between $100k to $200k.
cultivate and maintain strong vendor relationships for promotional items, print materials and awards.
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professional experience continued
mci, ashburn, va, 1999 to 2006
employee program manager
developed, designed, launched and evaluated national and global recognition programs for up to 20,000 employees company-wide.
prepared and distributed engaging promotional and informational communications to employees to boost performance and morale, and circulated executive recognition announcements on a monthly and quarterly basis.
frequently analyzed roi and solicited employee feedback to gauge program success.
managed annual budget of up to $2m, exhibiting proficiency in cost control and vendor relations.
instrumental in orchestrating corporate employee and customer events involving up to 1,000 attendees; coordinated travel and venue arrangements when applicable.
newspaper association of america, vienna, va, 1998 to 1999
oversaw marketplace booth at naa conferences, industry events and trade shows and demonstrated innovative thinking in performing sales tracking and analyzing customer purchase history critical to developing effective product promotions.
fostered, nurtured and maintained solid relationships with booth design vendors.
leveraged strong multi-tasking expertise to direct and motivate booth personnel, manage budget, and steer full-scope event logistics.
enhanced new member orientation process by authoring welcome communications.
played an active role in creating, organizing and aggressively launching we re here for you association campaign, involving videos, brochures, broadcast faxes and ad specialties.
the washington post, washington, dc, 1991 to 1998
customer service supervisor c national accounts (1996 to 1998)
- directed, motivated and managed team of eight representatives generating $90m in annual revenue, with full accountability for hr functions such as interviewing job applicants, delivering training, and conducting performance evaluations.
- consistently achieved and/or exceeded service and financial goals and incentives for sales and service operation.
- advanced from initial role as sales assistant (1991 to 1996) based on proven performance and dedication.
bachelor of science degree in business marketing, radford university, radford, va
microsoft office (outlook, word, excel, powerpoint), visio, sharepoint, photoshop
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