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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

driven professional seeking a challenging position in management, where expertise in technical services, production, and retail management will prove instrumental to company success.




  • offer fifteen years progressive management experience; generate 6-8% increase in yearly sales productivity and lowest churn rates in the division.
  • excel in servicing asynchronous carriers t1,t2,t3, optical carriers t6,t6x, oc3,oc12,0c48 oc192, dwdm, enterprise services, optical ethernet.
  • sharp business acumen and experience with various eqpt manufacturers; alcatel, lucent, tellabs fujitsu, cisco, adtran.
  • solid experience in boosting productivity to increase company revenue.
  • dynamic communication, leadership, and relationship management skills.


                           professional experience                         


at&t                                                                                                                                   2004-present

inside telecommunication specialist

  • successfully provide surveillance, monitoring, and troubleshooting for transport fiber optic networks in a sonet environment and analog technology.
  • efficiently identify network problems, resolve remotely or dispatched field service technician.
  • effectively handle outages with timely resolutions to maintain customer satisfaction.
  • manage vpn's in simplex condition reporting to the federal communication commission.

home depot                                                                                                                           2003-2006
specialty sales associate

  • effectively identified and capitalized on opportunities to provide quality customer service.
  • served employer as certified forklift operator; provided extensive knowledge and experience in home improvement.

ups                                                                                                                                              2003


  • effectively provided safe transportation and loading of packages.
  • consistently ensured delivery of quality customer service vital to sustaining and growing business.

sbc communications                                                                                                                  2000-2003
telecommunications specialist

  • successfully provide remote troubleshooting of broadband/dsl.
  • efficiently monitor networks; identify and isolate technical problems.

tcf bank                                                                                                                                            2000

assistant manager

  • successfully trained in teller operations, transaction processing, and vault balancing.


circuit city                                                                                                                            1993-2000
sales manager

  • effectively hired, trained, and directed 10-30 member staff.
  • successfully steered sales operations to generate high volume growth and revenue; managed inventory and reduced shrinkage.


                         education & certifications                       

mecp certified installer

devry university, chicago, il

bachelors of science degree in electronics engineering technology
 university of illinois, chicago, il  
            courses in architecture

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