yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
productive team leader eager to contribute dynamic coordination, operations, customer service, administration, leadership and communications skills in a hospitality management role actively supporting a progressive company in maximizing operational performance.
ø over 13 years experience in all phases of hospitality management.
ø b.s., hospitality and tourism management.
ø record of progression to assignments of increasing authority and responsibility.
ø career built with national hotel leaders.
ø demonstrated competence in customer support and service.
ø adept in team leadership, documentation and field auditing.
ø award-winner for exceptional performance.
ø outstanding customer service ratings.
ø maximize hotel revenues and drive revpar expansion.
ø skilled in office management and supervision.
ø excellent capacity in prioritization, problem solving and effectiveness.
ø well-organized multi-tasker with exceptional interpersonal skills.
wyndham worldwide, parsippany, nj 2002 - present
field auditor, 2006-present
promoted to manage and tour region of over 600 corporate properties.
review, analyze and audit financial documentation.
achieve assessment findings of $750,000 and collections of over $94,000.
served as company point-of-contact in all hotel negotiations.
consistently score 4.85 or higher on 1-5 customer service surveys scale.
franchise services manager, 2002-2006
recruited to coordinate with directors of business development to maximize hotel revenue.
developed property improvement plans utilizing quality assurance inspections.
educated franchisees with all aspects of hotel operation and corporate programs including third-party website programs.
nominated for department gem award on four separate occasions.
doubletree club suites, jersey city, nj 1996 - 2002
reservations supervisor/rooms manager, 1998-2002
elevated customer service survey scores by 20% as rooms manager.
responsible for yield management, forecasting and rate strategy with nine rate levels.
ensured front office and housekeeping department compliance with quality standards.
trained and mentored new employees.
college intern/reservations agent, 1996-1998
developed higher-efficiency procedures to process group bookings.
up-sold rooms and special packages.
new york university, new york, ny
bachelor of science, hospitality and tourism management, 1997
a.a.s. degree, date
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