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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000



client-focused, service-oriented team player eager to contribute extensive experience in customer service, business development and account management toward actively supporting a progressive organization in optimizing operational performance.


career profile

ø  over twelve years of successful business experience.

ø  career built in telecommunications, personal services and financial care sectors.

ø  expertise in delivery of exceptional customer service.

ø  proven capacity in relationship building and advanced networking.

ø  strong leadership skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  outstanding communicator and speaker.

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated, self-directed.

ø  knowledgeable in business unit operations with strong entrepreneurial skills.

ø  adept in facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  highly motivated team player.

ø  flexible and adaptable to rapidly changing circumstances.

ø  pda, uma and tier ii technical abilities.

ø  a.a. degree.


professional experience

t-mobile, albuquerque, nm                                                                                                       2008 c present

technical care representative

         recruited to provide client service and act as multi-level resource.

         effectively process confidential information.

         deliver timely issue resolution.

         utilize thorough knowledge of organizational network services, features and tools.

         selected for critical current project to provide guidance and training for high potential employees.

         national top 2% in 2008, with assignment to new york to represent t-mobile.


body essentials, oldsmar, fl                                                                                                     2001 c 2008


         started-up and managed this beauty salon venture.

         developed business, marketing and financial plan.

         oversaw all facets of unit operational performance.

         successfully developed extensive client base with highly positive customer relationships.

         facilitated consistent repeat business.

         trained and developed employees into competent professional staff.


earlier background

prior to 2001, served as salon manager, the retreat, clearwater, fl, and customer service representative, chase bank, tampa, fl.  in these assignments built outstanding operations, p&l, employee training, customer service, decision making and problem resolution skill sets.



st. petersburg junior college, associate of arts


eglin school of real estate, florida real estate license


tampa laser touch, tampa, fl, laser certification and license



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