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Dynamic, articulate and ambitious Corporate Training Professional with a deep understanding of formulating innovative training and development programs that directly impact business performance. Exceptional ability to interpret business challenges and incorporate appropriate training modules to enhance productivity, elevate individual proficiency levels and drive business continuity. Eager to contribute diverse professional experience and advanced education toward supporting the goals of a progressive employer in a Corporate Training Role.
Curriculum Development/Instructional Design
Sales/Customer Service Training Development
Advanced Speaking and Presentation Skills
Cultivate Internal & External Alliances
Deliver Measurable Results/Quantify Outcomes
Develop High-Performance Teams
Gain Trust and Cooperation of Staff
Technical Savvy/eEmpact/Navision/MS Office
2008 to Present: Advantage Sales and Marketing, LLC, Las Vegas, NV - Trainer/Field Marketing Rep.
Provide in-store training on LG products to store personnel; consistently meet visit quotas and deliver effective training to Sears Associates in the appliance and consumer electronics departments.
Direct training classes and implement curriculum utilizing a variety of media and applying adult learning and instructional design principles.
Coordinate the training of all new employees as needed; measure attendees ongoing retention of knowledge, utilize best interactive strategies in order to ensure a high level of proficiency.
Evaluate client business requirements, perform training needs assessments and provide custom product training adjustments to meet expectations and enhance the customers business and goals for growth & ease of service.
Continually suggest improvements for training documentation tools and user guides for end users.
Provide feedback from the customers that will enhance the usability and functionality of the curriculum.
Selected to attend Sears Building Appliance Confidence Home Appliance Road to interact with Sears Associates; 7 sessions a day for groups of associates ranging from 10 to 30+ staff members.
Travel across the US to deliver in-store training and development to optimize performance results, while maintaining support and training requirements for home store.
Contribute to the development of training decks for monthly conference calls and instructional design strategies for annual electronics road show.
2008 to 2009: Enterprise Rent-A-Car, Las Vegas, NV - Management Trainee
Selected to participate in the Best of the Best training program; served as Area Corporate Accounts Manager and secured new business opportunities among commercial clients; nominated MVP for sales results.
Built exceptional business relationships with key vendor contacts and customers, and consistently achieved all sales quotas and customer satisfaction requirements.
2007: United Temps, Jacksonville, FL - Staffing Coordinator
Interviewed and selected candidates for placement in temporary positions; applied strong interviewing and communication skills to identify high potential candidates, and contributed toward streamlining hiring processes through the development of an eEmpact tracking system.
Cultivated business relationships with key clients to drive sales and revenue goals, and designed and implemented a new sales technique to boost new business opportunities and create business continuity.
Yyyyyy x. yyyyyy
2002 to 2003/2006 to 2007: Direct Wireless, Jacksonville, FL - Customer Servicer Representative
Spearheaded strategies to optimize customer satisfaction indicators in a highly competitive market; achieved year over year sales growth and ranked as a sales leader, companywide.
Developed and presented sales proposals, performed new activations, reconciled transaction accounts and trained/developed new staff members to optimize sales, revenue and profitability goals.
2006: CSX, Jacksonville, FL - Shared Services Generalist
Selected by management to work within an HR function to deliver employee relations and manage high volume inquires regarding healthcare, pension plans, 401K, FMLA, and retirement benefits.
Instrumental in the testing and implementation of a PeopleSoft system conversion; developed best practices for shared services and facilitated hands-on training for phone, audix, email and internal business processes for new staff members.
2004 to 2005: Physician Sales and Service, Jacksonville, FL - Pricing Liaison
Collaborated with Corporate Accounts and Pricing/Membership Departments to track and resolve pricing issues; instrumental in establishing standardized policies and procedures, and contributed toward developing comprehensive tracking and activity reports.
Performed new hire on-boarding and orientation processes to communicate expectations and explain position.
2003 to 2004: Bistro Aix, Jacksonville, FL - Hostess
Greeted guests, booked reservations and assisted in training new staff.
1998 to 2002: Citibank Universal Card, Jacksonville, FL - Associate Trainer & Business Card Associate
Instrumental in leading training, development and motivation strategies for a class of 20+ new staff members tasked with managing Business Card activities.
Selected to assist with hiring and development of staff for a new start up division; developed curriculum for training department and achieved a 95% class completion rate for new hires.
University of Phoenix, Jacksonville, FL - Bachelor of Science, Business Management
Florida Community College, Jacksonville , FL - Associate of Arts Degree
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