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yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
results-driven professional eager to contribute dynamic management, client servicing and interpersonal relation skills toward actively supporting a progressive organization in optimizing performance.
profile
ø comprehensive background in customer service, business development and staff training/leadership.
ø effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø demonstrate active problem solving and listening skills; diffuse difficult customer situations with tact and ease.
education
ms, administration of justice and security (in progress) - university of phoenix, graduating in 6/2009
ba, fine arts - roanoke college, salem, va, 2009
professional experience
wachovia national bank 2002-2008
security coordinator, charlotte, nc (2005-2008)
contributed organizational skills and strong attention to detail in promptly and efficiently mitigating crisis situations to ensure optimal customer service throughout company s global operations.
strategically coordinated teams to maximize resources while controlling costs and completing projects on time.
exhibited dynamic leadership qualities in overseeing, training and motivating new hires, playing an instrumental role in the development of top performing team members.
proficiently maintained the case file database, with strong focus on maximizing organization and accuracy.
actively supported the alarm monitoring center with unsecured assets and other non-incidents issues.
business helpdesk analyst associate, roanoke, va (2002-2005)
closely monitored and resolved various bank-related alarms, ranging from loss to bank robberies.
ensured new hires are properly educated on company procedures, and created study and reference guides.
collaborated with team members to troubleshoot and resolve complicated incidents and alarm problems.
s&k menswear 2001-2005
senior sales lead, roanoke, va
relied upon to lead, mentor and train new hires, to support enterprise-wide operations.
promoted superior service and customer satisfaction by promptly resolving issues and preventing escalation.
successfully contributed to business development by using proactive prospecting techniques to generate new customers, as well as procure and cultivate existing relationships.
transworld entertainment 2000-2001
associate manager, rockaway, nj
efficiently organized and coordinated employee scheduling and delegated assignments to optimize utilization of human capital and operational resources.
steered evening bookkeeping, client relations and sales goals, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.
technical skills
microsoft office, microsoft communicator, lotus notes, alarm monitoring software, mastermind, remotelink, paycom, digital video recording software, march network
professional affiliation
asis international
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