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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

results-driven project manager eager to contribute dynamic strategic planning, global team building and client relation skills toward actively supporting the employer in maximizing performance.

 

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career profile

ø  a.b.d., econometrics.

ø  m.a., economics.

ø  over 13 years of relevant experience in managing global teams.

ø  expertise in credit card operations, debt collection, insurance and asset management.

ø  knowledgeable in full project life cycle management.

ø  demonstrated abilities in global team operations, client management and advanced analysis.

ø  skilled in strategic planning, operations and performance review.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  career built with industry leaders in financial service and telecommunications.

ø  demonstrated leadership/training abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  background in forecasting, scheduling, training and coaching.

ø  capacity in effective decision making through critical thinking process.

ø  proven supervisor of professional personnel.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  adept in leadership, team building and motivation.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative and analysis skill sets.

ø  solid understanding and knowledge of cost control.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.

ø  chinese linguist.

 

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technology skills

programming language:            sas, java, pl/sql, working knowledge in s-plus, c, and c++

operating system:                    windows, unix and mvs/tso/jcl

statistical package:                   sas, cart and s-plus

business application:                excel and powerpoint

 

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professional experience

opera solutions llc, new york, ny                                                                                            2004 - present

engagement manager

       recruited to provide critical leadership for multiple projects.

       evaluate data for business insights key to generating tens of millions of incremental profits/savings for multiple clients.

       spearhead top-performing consulting team development through quality training/coaching in data analysis.

       selected to deliver leadership for re-engineering of initial line assignment strategies for small business credit card business of major financial organization.

       in above, produced 15%-20% incremental profit opportunity.

       led a team that created a global initial line assignment framework and key behavioral model suites across 13 international markets for a large credit card company

 

 

 

 

yyyyyy x. yyyyyy

page two

 

 

 

       facilitated development of prospect value framework/value determination model suites for new customer acquisition for key credit card company account.

       directed information enrichment/calling strategy and re-design initiative for collection business unit at large financial institution.

       successfully guided team in upgrading credit bureau data sourcing practice for major credit card organization.

       provided consultative services for global insurance corporation in revamp of rider cross-sell direct mail campaign strategy in taiwan.

       helped lead team of analysts in major engagement reengineering major credit card client reward program.

       played key role in assessing effectiveness of merchant partnership programs for large financial company client.

 

ubs, weehawken, nj                                                                                                                    2000 - 2004

senior associate

       tasked to develop, implement and maintain multiple internal operational business applications.

 

american express, new york, ny                                                                                                  1997 - 2000

manager, risk management and customer service strategy

       successfully initiated multiple risk management and customer service projects.

       facilitated charge authorization system policies.

       directed on-line channel application and card member dispute resolution.

 

 

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earlier background

prior to 1997, served as analyst, at&t marketing science and bell laboratories, somerset, nj.  in this assignment performed project facilitation covering program effectiveness assessment, customer segmentation and loyalty enhancement.

 

 

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education

state university of new york at stony brook

a.b.d., econometrics

master of arts, economics

master of science, astrophysics

 

 

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professional development

leading with presence

business writing

project management

data mining with cart

sas macro language

advanced pl/sql programming

 

 

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