Yyyyyy x. yyyyyy
Business Operations Leader
Strategic Planning / P&L Responsibility / Cost Containment Strategies / Leadership
Senior Level Business Operations Management professional, with expertise in guiding fundamental growth, marketing and relationship building. Track record of driving aggressive sales revenues and a reputation for providing outstanding service. Adept at implementing policies and procedures resulting in enhanced communication, efficiency, and customer satisfaction. Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key management professionals.
Key Skills Summary
Build & Maintain Relationships
Business Analysis & Process Improvement
Committed to Organization & Clients
Consumer Food Products Manufacturing
Corporate Vision / Provide Leadership
Cost Containment Strategies
Deliver Measurable Results
Drive Key Business Initiatives
Drive Production Goals & Initiatives
Employee Development & Mentoring
Excellent Communication Skills
Finance and Budget Administration
Knowledge of Industry Trends
Labor Relations/Grievance Process
Lead High Performance Teams
Problem-Solving and Decision-Making
Quick to Foster Confidence/Gain Trust
Team Building and Succession Planning
Quality Control & Assurance
Omni Baking Company, Vineland, Xxxxxx (2002 to 2009)
General Manager/Operations Manager
w Oversaw day to day operations and provided strategic direction and guidance for a 180,000 square foot baking operation; employed over 400 staff and generated $50MM in annual revenue.
w Drove production and productivity initiatives to meet consumer demand; maximized production capabilities through scheduling and process improvement, introduced high capacity equipment and processes to expand output.
w Became highly familiar with industry trends, consumer marketing data, demographic and pricing structures to capture market share; lead aggressive sales and marketing initiatives to introduce new products into the marketplace.
w Managed organizational controls for sourcing materials, purchasing, QA, warehouse operations and distribution channels; cultivate valuable relationships with vendors and negotiation lucrative terms for service.
w Assembled high performance management and labor teams; supported employee development efforts and provided leadership and coaching across all levels.
The Coca-Cola Export Company, Bangkok, Thailand
Director of Group Warehouse Operations (2002)
w Led nationwide production distribution and inventory management initiatives for a series of 64 warehouses, 6 manufacturing facilities and 1200 sales/bulk delivery routes; improved distribution and operational efficiencies by 30%.
w Implemented major warehouse restructure to maximize profits and decrease costs; gathered relevant performance data to make recommendations for adjustments in labor hours and compensation structures.
w Instituted a comprehensive employee assessment plan to measure output and performance, and established clear-cut criteria for employee acquisition and promotions.
Director of Quality Assurance Field Operations (1999 to 2002)
w Provided quality assurance and compliance guidance for field operations; defined and managed QA strategy, deliverables, methodologies and processes for ensuring compliance at all levels; increased QA results by 97% in 2001..
w Perform extensive compliance audits on operations procedures for Sales, Marketing, Logistics and Manufacturing divisions; analyzed data for key business indicators, production and employee performance.
w Evaluated improved techniques for control of quality, assist in outlining and delivering new compliance requirements to all field staff; introduced improvements in Sales and Marketing, including distributor operation guidelines for effective sales display and inventory management strategies.
w Recommended corrective measures, defined benchmarks and set action plans in underperforming locations to increase audit results; effectively communicated all issues and initiatives to audiences at all levels.
Director of Training and Development (1998 to 1999)
w Created and implemented comprehensive training programs to improve management skills for all departments.
Additional Related Positions
Coca-Cola Enterprises Inc., Hawthorne, New York (1996 to 1998)
Organizational Development Manager
Southeast Xxxxxx Corporation, Atlanta, Georgia (1995 to 1996)
General Sales Manager
Coca-Cola Consolidated , Charlotte, North Carolina (1889 to 1995)
Division Sales Training Manager (1992 to 1995)
Quality Assurance Field Auditor (1992)
Business Systems Coordinator (1991)
Route Sales Representative (1989 to 1990)
United States Army (1983 to 1988) C Sergeant E-5 C Honorable Discharge
Yyyyyy x. yyyyyy
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
During my comprehensive career as a General Business Operations Executive, I ve made considerable strides in leading and growing multi-divisional operations to success. I have improved operations through a dedication to employee development and the implementation of new technologies and processes. This along with my expertise in strategic planning and customer relations makes me an ideal candidate for your organization.
In addition, I have a solid record of achieving or surpassing corporate expectations for performance. My ability to cultivate relationships and develop business opportunities seems to fit your requirements in a candidate for the position of <position name>.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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